WoolFinchStudio's Shop Policies
Welcome to WoolFinchStudio in Ireland. I hope you enjoy browsing through the shop and find something you like! My aim is to keep it natural and promote organic and untreated fibres, fabrics and encourage people to discover the endless possibilities of wool and its healing properties.
The following ways of payment are accepted: paypal, direct check out and etsy gift cards are accepted. Within Ireland I also accept cheques and money order. If payment isn't received within 10 working days the order will be cancelled.
I ship worldwide. All items will be shipped within 3 working days (or as stated on receipt) or as soon as payment has gone through. Some orders my take longer, but that will be stated in estimated shipping dates.
Combined shipping costs for multiple orders are available on request any time!
You can choose now between standard shipping and registered shipping. Standard shipping has no tracking number and is therefore not traceable. If you would like your parcel to be tracked (and insured)
I would highly recommend to go for the registered shipping option. I will refund overcharges. Please keep in mind that a minimum of 1.50 Euros go towards packaging and handling fees. This fee increases with the amount of packaging involved.
From now on, I won't refund/replace lost parcels exceeding 15 Euros, because registered shipping is an option.
Refunds and Exchanges
If, for any reason, you shouldn't be happy with your purchase, you can return your item within 30 days. Please notify me by writing, because it might take a while until I receive the returned item!
After receiving the item in its original condition, I will refund the money. Please keep in mind, that I won't refund any P&P costs.
Refund is available for lost in post items, please contact me for details. Please keep in mind, that I won't refund shipping costs though. Thank you!
Additional Policies and FAQs
Wool and other items can be sold in 1kg or more. Please don't hesitate to contact me for more details on costs and shipping!
Co. Clare Ireland
www.woolfinchstudio [!at] hotmail.com
Last Updated February 11, 2015