WoollyMooseFabrics

Order Cancellations:
We are happy to cancel an order as long as it has not already been cut and packaged. We provide very fast shipping, so please cancel an order as soon as possible.

Returns:
Items MUST be returned in their original condition with no exposure to smoke or pets.
If the return is due to a defect or error on the part of Woolly Moose Fabrics & Crafts, we will assume responsibility for all S&H charges (ORIGINAL & RETURN).

BUYER is responsible for paying ORIGINAL S&H fee plus RETURN S&H unless the return is for any other reason (changed mind, color, etc.). Due to differences in computer monitors and how they display colors differently, we cannot guarantee that the color you see is the color of the fabric you will receive. Unfortunately this is something we cannot control, but we do our best to use a calibrated monitor and carefully compare our photos with the actual item. If we can't make the color look right in our monitor, it will be noted in the listing. Shipping fees will NOT be refunded - only the cost of the item being returned.

INTERNATIONAL returns are ONLY accepted if there is a defect or error on the part of Woolly Moose Fabrics & Crafts.

We appreciate your understanding. Your satisfaction is very important to us and we want you to be happy with your purchase. If you have any concerns or questions, please contact us within 5 days of purchase so that we can work with you to address your concerns.

Thank you and happy shopping! :)

Preferred payment is PayPal or Etsy Direct Payment.

We will ship your order via USPS within 1-2 business days. Typically, orders are shipped within 24 hours of receiving cleared payments.

Combined orders: If you place more than one order, we automatically combine them and ship all items together unless the first order has already shipped. Shipping & Handling overages are ALWAYS refunded promptly and no later than when your order(s) ship(s).

USPS Tracking and Delivery Confirmation are included in all domestic orders.

Shipping Address: Unless otherwise notified, all orders will ship to the Etsy address on file.

INTERNATIONAL CUSTOMERS:
USPS tracking information is provided. However, once your package leaves the US, tracking may not be updated. Only Priority Mail Flat Rate International Medium + Large Boxes include full tracking details. It's very expensive, but if you'd like to purchase upgraded shipping with full tracking services, please let me know and I can arrange for this at an additional fee.

Customs fees may be collected by your country and you are responsible for any & all taxes, import duties, charges &/or fees which may be incurred. Check with your country’s customs office to determine what these additional costs may be, as I do not have that information. Accurate monetary values will be displayed on all customs forms. Falsification of this information will NOT be considered.

SOMETHING IS WRONG WITH YOUR ORDER:
We try very hard to be perfect in fulfilling orders, but we are human and occasionally make mistakes. Simply send a message letting us know what your concern is and we will do everything in our power to make it right. If possible, please send photos if there are specific concerns with the fabric (damage, defect, etc.)

ADDING SOMETHING TO YOUR ORDER?
Don’t worry if you forgot to add something to your shopping cart. Go ahead and place a second order. If the first order has not already been prepared for shipment we will gladly add the second order to it and ship it all together. Any overage of shipping charges will be refunded.

HOW MUCH SHOULD I ORDER?
Most of our fabrics are cut to size right off the bolt unless otherwise specified. If you need a design or print on the fabric to fit precisely, just let us know and we can tell you how much you will need to order to fulfill that need. In general, it's always a good idea to order a little extra to ensure you can place the pattern in the best position. We can always take additional pictures to help you make an informed decision.

HOW DO I ORDER MULTIPLE YARDS OF A FABRIC?
Unless otherwise specified, we cut fabric orders with quantities greater than 1 half yard as continuous yardage. For example, if you would like 3 yards of fabric sold by the HALF YARD, simply order a quantity of 6. We automatically send one continuous piece of fabric unless it is not available (which is usually stated in the listing).

YOUR SATISFACTION IS OUR HIGHEST PRIORITY
We take great pride in our fast and accurate shipments and our #1 goal is to make you happy with your order. If you are pleased with your experience, please leave us feedback. If there is something we can do to make your experience better, we would appreciate a message before you leave feedback so that we have the opportunity to make you happy! :)