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Woolnimals

Needle Felted Wool Animals

Woolnimals' Shop Policies

Welcome

Welcome to Woolnimals, the new Etsy shop for Bird on Wire Studio. I'm a long established Etsy seller and have just recently decided to switch my shop name and revamp my product line. Here you'll find high quality, lovingly created needle felted wool animals! I'm happy to take special requests and pleased to make your acquaintance!

Payment

Payments accepted through Paypal only. This is the safest way for both buyers and sellers. Thanks!

Payment or notification of payment is required within 48 hours of the Etsy sale. If I don't hear from you, I will cancel the sale.

Shipping

IMPORTANT: I will ship to the address listed in your ETSY account. Please verify that this address is good and accurate. If you want it shipped to another location, please tell me in the "Message to Seller" box at checkout.

I ship all items within 24 hours of payment receipt. Sometimes this will be the same day, but most times I need a few hours to primp and package the item, give it a "cheer up, you're going to a new home" pep talk, and smuggle it to the post office. If you need a rush delivery, please convo me and we can talk about shipping costs.

I ship via USPS First Class or Priority mail. I try to get the item there as quickly as possible for the least amount of money. If you need something quickly, please convo me for pricing.

I ensure all items are packaged to ship safely and untouched.

A NOTE ABOUT PACKING MATERIALS: Everything that I use to package my items (except the boxes) is recycled from my day job or from orders I receive from other Etsy artists. I do my best to keep my ecological footprint small while still shipping items safely. I package my boxes in ways that the packaging can be reused (ie: neatly folding bubble wrap), and I encourage you to use any items I ship for other purposes. Let's keep passing it around!

Refunds and Exchanges

NEUTRAL/NEGATIVE FEEDBACK:

If you receive your item and are inclined for whatever reason to leave neutral or negative feedback, please convo me first to see if we can work something out. I'm an incredibly reasonable and easy-going person and understand if you don't like something. I would like to make it better. A conversation will not only help you get what you want, but will help me to make changes that will benefit my art and other customers down the road.


RETURNS for REFUNDS:

I accept returns within 5 business days of reciept of item. I only accept returns if the item is grossly misrepresented in any way. I do not accept returns for buyer's remorse. Buyer will be refunded for the item minus the shipping charges.

EXCHANGES:

Please convo me to discuss details of exchanges should the item arrive to you damaged.

IMPORTANT: I will ship to the address listed in your ETSY account. Please verify that this address is good and accurate. If you want it shipped to another location, please tell me in the "Message to Seller" box at checkout.

Additional Policies and FAQs

TRADES:

I'm an avid Etsyian and love supporting handmade. If you see something you like in my shop and want to trade something from your shop, please feel free to drop me a line. I am usually more than willing to trade art for art.

REPAIRS:

Did your cat find your felted creature and mistake it for a cat toy? Did you accidentally vaccuum it up and now a few hairs are loose? Wool sculptures are easy to fix and I'm glad to do any needed repairs at no charge. You will have to pay shipping charges to send it to me and to have it returned to you, but the repair itself will be free. I understand how life goes. Please convo me if your purchase needs some TLC.

Check out my blog at www.woolnimals.blogspot.com

Last Updated October 13, 2011