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WoolyFolk's Shop Policies

Welcome

My workshop of woolly wonder welcomes you! Feel free to snoop around and maybe fall in love with something made with love....

Payment

I accept PayPal payments.

Shipping

Items will be shipped within 2-3 business days of receiving payment in padded envelopes via air mail for overseas and regular mail to Europe. The items will be shipped as soon as possible, and as they are all ready as soon as I list them that an be as soon as the day after your purchase.

I will notify you by email as soon as your order has been shipped.
Approximate delivery time will vary according to your location. It shouldn’t take longer than 10 days if shipped to Europe; 10-15 days if shipped to US.
Please keep in mind that the customer is responsible for any duty or customs charges and also that I can not control any delays caused by customs, so I can not be held accountable for them either.

Refunds and Exchanges

If you are unsatisfied with the received item I will accept returns or exchanges for them within 30 days of the shipping date. Please email me within 7 days of receiving your order to arrange for a refund or exchange.
Returns or exchanges made without prior notification may not be processed.
Item must be returned in the same condition as it was received!
Shipping charges are non-refundable and are full responsiblity of customer.
Your refund will be issued when return items are received.
In case of receiving damaged item, please return the item (you will be compensated for shipping costs) and I will either replace it or issue a refund, your choice.
Please, keep in mind that all of this, doesn't go apply to personalized custom orders, for the simple reason that custom orders are difficult to resell.If it's a simple change in a custom order (such as color or size changes) we can arrange it.
For all inquiries about refunds and returns, feel free to contact me, I am always open for resolving matters to mutual satisfaction.

Last Updated May 14, 2012