WrittenByJane

Drinkware, Apparel & Gifts for Life's Special Occasions

Santa Clarita, California | 4397 Sales

WrittenByJane

Drinkware, Apparel & Gifts for Life's Special Occasions

Santa Clarita, California 4397 Sales On Etsy since 2017

5 out of 5 stars (777)

Shop owner

Contact

Jane

Contact shop owner

Jane

Announcement    Welcome to WrittenByJane! In my shop, you'll find drinkware, milestone birthday gifts, apparel, new graduate gifts, wedding gifts, and so much more! Take your time and shop around to find the most unique present for your family, friends, and coworkers - perfect for any occasion or season.

P.S. Most every order can be customized with a different design. Please reach out so that we can chat!

Xoxo Jane

Announcement

Last updated on Jun 11, 2019

Welcome to WrittenByJane! In my shop, you'll find drinkware, milestone birthday gifts, apparel, new graduate gifts, wedding gifts, and so much more! Take your time and shop around to find the most unique present for your family, friends, and coworkers - perfect for any occasion or season.

P.S. Most every order can be customized with a different design. Please reach out so that we can chat!

Xoxo Jane

Reviews

Average item review
5 out of 5 stars
(777)
See reviews that mention:
quality 74 shipping 100 customer service 61

About

Written By Jane showcases funny, heartfelt, and memorable messages on drinkware, prints, clothing, bags and more!

Welcome to Written By Jane!

I'm Jane, the owner and operator of this awesome sauce business. After years of following a career path that I realized was NOT me, I decided to change directions and do something that always came natural to me, creating! I jumped right in and started my company in 2017.

I found myself wanting to make gifts for life's special occasions - gifts with a purpose. I started with a line of hand crafted mugs that had a real message behind them. Whether it was funny, memorable, sentimental, motivating, or anything in between, they were directly related to what was going on in someone's life. This soon grew to starting a clothing line, office decor items, prints, and beyond that had the same vibe and energy that was being displayed on my mugs.

My hope for you, my amazing customer, is that you will be able to treat yourself or someone else with the PERFECT gift. Go ahead, shop around - and remember - if there is ever anything that you can't find, reach out to me! I love meeting my customers and coming up with the perfect design for them. You'll probably catch me at my desk with a cup of coffee in one hand and my apple pencil in the other. :)

Business Hours:
Monday-Friday 8:00-5:00 pm PST

My Motto: As long as I continue to bring a smile to the faces of my customers, I will feel that this small business of mine is a true success.

Shop members

  • Jane

    Owner, Designer Extraordinaire

    I love staying in and eating tostadas, like seriously. Obsessed with all things The Bachelor (ette), Thanksgiving/Fall, and WrittenByJane of course! #proudbossbabe

  • Kenton

    Chief Problem Solver

    My husband is my go to guy for technical issues, supply issues, and more. He's my confidence booster and IT genius all in one. I couldn't do this without him.

Production partners

  • Apparel Printing

    Los Angeles, CA

    I work with a very popular printing company who knows their stuff! I trust them with putting my designs on apparel pieces and staying true to my brand!

  • Bag Laser Print Transfer

    AZ, United States

    My amazing production partner uses their high tech laser ink transfer to put my design right on the bag! This helps the design last longer and allows the bag to be easy to clean! They have beautiful products and they treat my customers as their own.

  • Engraving Specialist

    Sioux Falls, SD

    My engraving partner has the exact tools I need to make my image come to life. They treat my customers as their own and I trust them completely.

  • A Print Store

    AZ, United States

    My amazing printing partner uses a special sublimation technique to completely meld my design and the mousepad into one! They are great at what they do!

  • Mug Sublimation

    AZ, United States

    I work alongside a wonderful production company who prints many of my designs on the coffee mugs that I sell. Due to their awesome equipment, they are able to make all of my mugs dishwasher and microwave safe! Hooray! They treat my customers as their own and for that I am so grateful.

Shop policies

More information

Last updated on May 24, 2019
Frequently asked questions
Can I Request a Custom Order?

Absolutely, I am open to custom order requests! Please message me to talk about your design ideas and we will come up with something perfect!

What Are The Care instructions For Your Items?

Makeup Bags/Totes/Mousepads: Spot Clean With Mild Soap and Water.

Mugs: Top Rack Dishwasher Safe; Hand Wash works too!

Apparel: Wash Inside Out, Cold, Gentle Cycle. Tumble Dry Low and Remove Promptly.

If you have a question regarding the care of an item, feel free to reach out!

What Are The Processing and Shipping Times for My Order?

My processing times are:

Mugs - 1-6 Business Days (I do my best to get the items out within 1-3 Business Days)** All mugs are made to order and need ample time to be designed and made.

Shirts - 7-8 Business Days

My Shipping Times are:
2-4 Business Days

**Processing times are longer during EVERY holiday

What Happens If My Mug Arrives Broken Or With An Incorrect Design?

Broken Mug:
This is a very unfortunate thing to happen to anyone with any product that they order. I feel your pain and apologize on behalf of the mail carrier. While it is rare, this situation can most certainly arise with the shipment of a delicate item such as a mug.

With that said, I don't want you to worry. I've got you covered!

Please send me a picture of your damaged item as soon as possible. I will replace it and ship you a new one right away at no extra cost to you!

Wrong Design:
While very rare that this will happen, please know that I will replace any incorrect mug at my expense as quickly as possible. All you have to do is message me calmly explaining what happened, accompanied by a photo, and I will fix it right away.

Do You Accept Returns, Exchanges or Cancellations?

I DO NOT accept cancellations, returns or exchanges due to the handmade and custom nature of my items. I start to work on them very shortly after they are ordered.

If there is a SPECIAL circumstance where I will accept the return/exchange of an item, it must be returned to me unworn, unused, unwashed, and in its original condition, not damaged or missing pieces.

I Put The Incorrect Shipping Address On My Order OR My Item Is Missing. What Can I Do?

Incorrect Shipping:
Please reach out to me right away so that we can discuss our options BEFORE I ship the product.

Once the product has been shipped, unfortunately things are out of my hands. The best advice I can give at this point is to contact the mail carrier and see if you can reroute the item.

If the package gets returned, all shipping costs will be at the customer's expense.

Item is Missing:
Once the product has been shipped, unfortunately things are out of my hands. The best advice I can give at this point is to contact the mail carrier (or neighbors or your favorite mail person) and see if you can track down the item. Stolen and lost packages can sometimes be covered by USPS if you file a claim.

Will I Receive A Proof?

Due to the handmade nature of these items, and my desire to ship them in a timely manner, proofs are not sent unless requested after checking out.

If a proof is sent out, remember I won't be able to work on it until it's approved by you, so the timeline to ship may be extended. In the case of a proof, up to 2 revisions are given and I ask that you respond within 24hrs.

Where Are The Mugs Made?

The ceramic mug itself is made in Thailand and the outside coating process (which is needed for sublimation) is professionally performed in the United States.

The design, sublimation process/pressing of the mug, the packaging, and shipping is all done by me right here in the United States of America.

Apparel Shipping and Sizing Details

Brand:
My absolute favorite unisex shirt is the Gildan soft style. So incredibly comfy and perfectly sized for tying at the end and rolling up the sleeves. Makes for the cutest look!

Shipping:

I work with a professional printer for apparel items because they have amazing equipment and quality results. I make my mugs in house. Therefore, if you order a mug and shirt together, they will arrive separately.

Sizing:

Please note that these are unisex shirts which fit a bit different than regular ladies or men’s shirts. Check the sizing guide in the images. If you still have questions, please reach out to me BEFORE placing your order. Returns and exchanges are not available for your items so PLEASE make sure to order the correct size.

There Is A Problem With My Order. When Should I Contact You?

Problems with your order should be reported within 24 hours of the item(s) being delivered. This will ensure a timely resolution.

If there is a SPECIAL circumstance where I will accept the return/exchange of an item, it must be returned to me unworn, unused, unwashed, and in its original condition, not damaged or missing pieces.

If you have any questions about my policies, feel free to reach out.