WudwerxUSA

Give Nature a Helping Hand.

Edinburgh, United Kingdom · 133 Sales

WudwerxUSA

Give Nature a Helping Hand.

Edinburgh, United Kingdom 133 Sales On Etsy since 2011

5 out of 5 stars
(31)

Shop owner

Mike

Contact

Announcement   Wudwerx USA, the place to find amazing items for your home and garden. These items are all made by Mike Rankin of www.wudwerx.etsy.com, but have been designed for export to the USA and Canada.
Allow 1-2 weeks to USA and anywhere from 1-4 weeks for Canada.

Announcement

Last updated on Jul 3, 2016

Wudwerx USA, the place to find amazing items for your home and garden. These items are all made by Mike Rankin of www.wudwerx.etsy.com, but have been designed for export to the USA and Canada.
Allow 1-2 weeks to USA and anywhere from 1-4 weeks for Canada.

Mike

Contact shop owner

Mike

Reviews

Average item review
5 out of 5 stars
(31)
View all 31 reviews

Shop policies

Last updated on January 8, 2016
Thanks for shopping at Wudwerx. I've tried to keep my policies simple for you!!

Custom orders are welcome. Contact me to see what I can do!

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
Payment
I accept PayPal or Direct checkout payments. Credit/Debit cards can be used with either of these processors. Payment must be received in full prior to the item being shipped. Orders may be cancelled prior to shipping and all fees will be returned. The buyer is liable for any and all taxes due on the items and any other charges. Customers outside the UK should ensure that it is legal to import wood or plant products, as Wudwerx will not refund the cost of any charges, fees or taxes the items may incur.
Shipping
Most UK purchases are sent with a courier. This is a 3-5 day service. If you want faster shipping contact me to check availability and pricing.
Express shipping, where offered, is a next business day service. The cut off for this is 11am, so items ordered after 11am will not ship until the next business day, for delivery the day after. I reserve the right to withdraw this service at any time, but will refund if orders have already been placed.

European orders are sent with the Royal Mail. Delivery times are 1-2 weeks for mainland Europe. The customer is liable for any taxes, fees, charges or treatments for the product.

Canadian orders are sent with Royal Mail. Delivery times vary from 1 - 4 weeks. The customer is liable for any taxes, fees, charges and treatments for the product. I will not investigate missing parcels until the Royal Mail deadline has passed.

USA orders are sent by courier. Please supply a phone number to be passed to the courier to aid delivery. Delivery usually takes around 7-10 days. Tracking will be supplied to the email address provided at checkout.
Refunds and Exchanges
EU customers. I hope you will love the items you buy from me but if for any reason you change your mind in the 14 days after delivery, simply return the item in sellable condition for a full refund of the purchase amount and original shipping. You must pay for the return shipping. (We estimate your return shipping costs to be approximately 1.5 times our shipping charge.) After 14 days please contact me to see what can be done.
If you want to use a returns form you can download one here. https://www.etsy.com/uk/help/article/5452
You can also just email me!

If claiming for damaged items I require a photograph of the damage in order to process refunds and put in claims with the carriers.

US & Canada customers. Please contact me to see what can be done. We'll do our best to help.

Personalised items are excluded from our returns policy, unless faulty.
Additional policies and FAQs
PERSONALISED ITEMS.

I offer the ability to have most items personalised. When you order please either include a "note to seller" when checking out, or send me a message with your required text for engraving after checkout.
Check the listing for the maximum amount of characters permitted. There may be a small amount of leeway, but message me first.
I will engrave EXACTLY what you provide me with, so ensure it is correct! Double check spelling, dates, numbers, punctuation as once it is engraved it is not refundable!
Personalised items are excluded from our returns policy, unless faulty. In the event of damage we will replace the item with another with the ORIGINAL text engraved on it. We sadly are unable to refund or change the supplied text.
If you select the personalised option and don't let me know what you'd like, I will contact you through the Etsy convo system to find out what you'd like engraved. If I don't hear from you within 1 week I will refund the personalisation charge and send an unpersonalised item.