Your satisfaction is important to us. If you wish to return and item or items you may do so for a full refund within 2 weeks of purchase. Buyer is responsible for sending the items back to us, and after inspecting pieces are in perfect condition, we will issue a refund. Buyer is also responsible for any shipping cost of sending it back to us.
We do NOT accept returns on custom orders. No exceptions.
Repairs and Replacements:
We will repair free of charge defects in workmanship. We must be notified within 24 hours of receipt of order. Send us a photo to: yania [!at] yaniacreations.com with a description of the problem and we will replace or repair the item within a month of purchase.

If your Etsy shipping address does not exactly match your PayPal shipping information, I will use the address you entered in Etsy unless you contact me right away to request otherwise. Shipping within the USA is a flat fee of $3.00 for up to 3 pieces of jewelry and $13.00 for all international orders. If you would like a gift to be shipped directly to your friend or loved one just enter their address during check out and be sure to let me know it's shipping to someone other than yourself. A note to that person can also be requested at no additional charge.
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CUSTOMS DUTIES, TAXES, VAT CHARGES

You may be charged custom duties, taxes, or VAT charges in your country. We are not responsible for any tax and duty fees you may incur in your country, including VAT charges. If you have any questions about this, please visit your local post office prior to placing your order.
The rate varies with each country. Each country's local customs officer who process each package entering each country will determine the customs and duties due for the package.

Custom Design Projects

We love custom order requests such as bridal party jewelry sets, special gifts including birthstone jewelry, or to make you something special just for you. The best way to begin is to tell us the design and stones you're looking for. If you're not sure about that yet, please check my shop for available or sold items to give you some ideas. Once we agree on the design we will invoice you via PayPal, half of which is non-refundable if you change your mind or return your order. This nonrefundable deposit helps us pay for your special materials and confirms your commitment to the project. We am happy to email photos of our progress upon request. Please allow several days for custom items to be made before shipping. You can request a rush and your order can be accomodated so it gets to you on time.

Registered First Class Mail International is a service which does NOT offer insurance for jewelry or semiprecious gemstones. Since I am unable to insure international packages, your purchase ships at your own risk, meaning I will not give a refund if the postal system loses or damages your purchase. It's never happened to me before but do be aware of my policy on this.

Due to import restrictions and taxes, I do not accept returns on international orders.

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy.

-Information I Collect:
To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information to be used only in made to order/customized jewelry if you contact me directly.

- Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
1) as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
2) if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest toimprove my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

-Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and only in limited circumstances, as follows:

*Etsy: I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
*Service providers: I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
*Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
*Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

-Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

-Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

-Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

*Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
*Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
*Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
*Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me
For purposes of EU data protection law, I, Yania Izquierdo, am the data controller of your personal information. If you have any questions or concerns, you may contact me at yizquierdo [!at] gmail.com.
Alternately, you may mail me at:
1603 81st Street
North Bergen, NJ 07047