Returns and exchanges
I gladly accept returns and exchanges
I don't accept cancellations
The following items can't be returned or exchanged
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Returns and exchange details
If you are not happy with my final product, I can offer you an exchange or refund. Items must be returned unworn and intact and you will be responsible for the return shipping charges.
Unfortunately, I will not be able to provide a refund as these items were made specifically for you. However, my goal is to make you love your new purchase and therefore please contact me and I will see how we can fix this.
If you have any questions before checking out, feel free to contact me via CONVO.
Ready-made items will be processed and shipped in 3-5 business days.
Custom-made orders will be processed and shipped as follows:
5-7 business days for bridal accessories
2-3 weeks for wedding dresses
PLEASE NOTE: delivery time may vary but in general are around 2-3 weeks, depending on your location. If you need it faster please contact me for information about express delivery costs.
Please make sure your Etsy address and PayPal address match so there won't be any confusion.
For any other shipping requests, please contact me.
Additional policies and FAQs