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YoLaLa's Shop Policies

Welcome

Welcome to YoLaLa

My name is Yola, I am a boutique clothing designer.
From first sketch to the pattern, to the finished items, each piece is designed and sewn by myself.
Originality, creativity and quality are all of the most importance to me.

Payment

I only accept payment through PayPal. If you don’t have a PayPal account you can still easily transfer payment via PayPal with your credit card details. Choose PayPal option, and click pay now button. In the PayPal page, at the bottom there is 'don't have a PayPal account section. Just click the continue button and fill in your information from there.
If you cannot pay right away please send me a message.

Shipping

DOMESTIC SHIPMENTS
Items sent within the US will be mailed via USPS using registered shipping method (First Class or Priority Mail). Your order will have tracking number.
If you want insurance , please convo me about costs.
If your PayPal and Etsy addresses are different please let me know which one you want your items to be delivered or orders will be shipped to your Etsy address. I will ship your items beatifuly packaged, if this is a gift just let me now .


INTERNATIONAL SHIPMENTS
International shipping is done through USPS using registered shipping method (First Class or Priority Mail). Please note the buyer is responsible for any fees incurred through customs, delivery confirmation is not available and the USPS does not track packages once they leave US soil. Insurance is available upon request for an additional fee.

Refunds and Exchanges

Refunds and Exchanges

If you are not happy with your order please send me a convo before leaving a negative feedback. We’ll discuss it and I’ll do my best four your satisfaction ,including refunds.
Items must be returned in original, unused condition , within 7 days upon date of receipt of the purchased item. Customer is responsible for return shipping costs.
Customized items, items of non-standard size are not returnable.

Additional Policies and FAQs

If you do not see an item in a size you need, please send a request for the specific size you want. I may have more materials in stock.
All items can be gift wrapped according to the occasion, so please ask if you would like this service.

Last Updated February 7, 2012