YourBirth

***************************** Let’s Talk About Refunds ******************************

I encourage you to contact me with any questions you may have about my products. I make/sell several different styles of wraps, all of which serve a different purpose.

Take the time to read through my listing description.

I check my shop multiple times throughout the day, so my response times it usually within hours of first contact.

I reside in Southern California, Pacific Time zone.

Please notify me right away if there's a problem with your purchase.

******************************Damaged Item(s) ******************************

You must include photos of the damaged package and the damaged item(s). Photos will be required to file a claim with the post office.

1- You open the box and notice the item(s) is damaged. I will either send you a new item(s) or repair the original item(s) ASAP. The item(s) MUST be mailed back within 7 days of receipt. I highly recommend purchasing tracking and/or insurance in the case the post office makes an error, of which I cannot be held liable. Buyers are responsible for return shipping costs, I will reimburse you for this and I will cover the shipping cost and insurance back to you.

2- The stitching/zipper/seam fails while using the item(s). I will either send you a new item(s) or repair the original item(s) ASAP. The item(s) MUST be mailed back within 30 days of receipt. I highly recommend purchasing tracking and/or insurance in the case the post office makes an error, of which I cannot be held liable. Buyers are responsible for return shipping costs. I will reimburse you for this and I will cover the shipping cost and insurance back to you.

3- If no exchange is desired- after the damaged item(s) have been returned to me, I will offer store credit or a gift certificate for the full purchase price.

I'm unable to offer refunds.

***********************My Bengkung Belly Wrap Doesn't Fit*************************

If you're unsure about how your wrap fits, feel free to send me a photo of you wearing the wrap. I will not share any photos without permission.

I encourage you to contact me about sizing. I check my shop multiple times throughout the day, so my response times it usually within hours of first contact.

1- We've discussed sizing prior to you placing an order and you purchased the recommended length.

You receive your belly wrap and it doesn't fit; too short, too long. I will recommend a different length, additional fees may apply. The wrap MUST be mailed back within 7 days of receipt. I will bump your new wrap up in my queue to have ready to ship once the other wrap is received.

I highly recommend purchasing tracking and/or insurance in the case the post office makes an error, of which I cannot be held liable. Buyers are responsible for return shipping costs. I will reimburse you for this and I will cover the shipping cost and insurance back to you.

2- We didn't discuss sizing before placing an order.

You receive your belly wrap and it doesn't fit; too short, too long. I will recommend a different length, additional fees may apply. The wrap MUST be mailed back within 7 days of receipt. I will bump your new wrap up in my queue to have ready to ship once the other wrap is received and you've paid any additional costs for the new length of wrap and for return shipping.

BUYERS ARE RESPONSIBLE FOR RETURN SHIPPING COSTS BOTH WAYS (Request for refund after return on free shipping items will be deducted the shipping cost from the item. I'm happy to show actual shipping cost on request) in this situation. I highly recommend purchasing tracking and/or insurance in the case the post office makes an error, of which I cannot be held liable.

If the item is not returned in its original condition, the buyer is responsible for any loss in value.

I'm unable to offer refunds.

****************************** I Ordered The Wrong Item ****************************

I encourage you to contact me with any questions you may have about my products. I sell several different styles of wraps, all of which serve a different purposes. I check my shop multiple times throughout the day, so my response times it usually within hours of first contact.

I will work with you to resolve the issue. I WILL NOT offer a refund for the purchase price and shipping cost.

Once the correct item has been chosen, I will add your item(s) to my order queue. Processing time will be within the 1 to 2 week time frame while I wait to receive the incorrect item(s). The new item(s) will be shipped once the item(s) price difference and return shipping cost have been paid.

BUYERS ARE RESPONSIBLE FOR RETURN SHIPPING COSTS BOTH WAYS in this situation.
Request for refund after return on free shipping items will be deducted the shipping cost from the item. I'm happy to show actual shipping cost on request.

Once again, please notify me right away if there's a problem with your order/ purchase. I will do my best to help resolve any issues.

~ Heather
updated May 15, 2017

California residents pay 9.25% sales tax.

****************************** Correct Address ******************************

Please be sure your address is correct. I ship to the address listed in your Etsy account.

******************************Domestic Shipping ******************************

I ship within 1 to 2 weeks.
Bulk orders take 2 to 3 weeks.

Custom orders need the full 1 to 2 weeks for production (dyeing, washing, drying and packaging.) I'm an active birth doula and Lamaze childbirth educator, so my workload varies.

Contact me if you have shipping questions.

Request for refund after return on free shipping items will be deducted the shipping cost from the item. I'm happy to show actual shipping cost on request.

****************************** International Shipping ******************************

I ship within 1 to 2 weeks.
Bulk orders take 2 to 3 weeks.

Custom orders need the 1 to 2 weeks for production, dyeing, washing, drying and packaging. I'm an active birth doula and Lamaze childbirth educator, so my workload varies.

Buyers are responsible for any customs and import taxes that may apply. I do not pay customs fees and shipping charges do not include customs fee or taxes.

I'm not responsible for delays due to customs.

I am required to declare the actual value of the order on the customs form. You might wish to take a look at this customs fee calculator to better anticipate possible charges:

http://www.dutycalculator.com/new-import-duty-and-tax-calculation/

I'll ship anywhere in the world!

~ Heather
updated October 26, 2017

I'm proud to be a cottage industry ;-)

Definition of cottage industry
: an industry whose labor force consists of family units or individuals working at home with their own equipment