ZERYNDIPITY's Shop Policies
Thank you for shopping at Zeryndipity! Every design you see in my shop, is an original artwork or pattern created by yours truly, Eryn J. Once I complete my designs, I out-source to a digital textile printer. Digital textile prints use eco-friendly, water-based pigment inks on natural fiber textiles. No additional chemicals are used in the printing or preparation process. Once I receive my printed fabric, I finish the look with a solid color fabric for the backside of the pillow cover. All items are handmade by me.
My goal is to ensure the highest quality on every product, providing beautiful designs as well as to create a piece that will last for years to come. Due to the handmade nature of Zeryndipity's products, there may be slight variations, which I believe adds to the uniqueness of each item.
Thank you for your interest in my art and design. Please convo me with any thoughts or questions you may have. I wish to provide you with an excellent customer experience! You may also email me at erynj [!at] zeryndipity.com
Eryn J. Carlisle
“All designs are copyrighted by Eryn J. Carlisle. All intellectual property rights in designs remain the property of Eryn J. Carlisle, any infringement of these will be persued seriously”.
I accept Paypal for all payments. Paypal accepts all major credit cards or your Paypal account. Payment is due at the time of purchase.
Items will ship approximately 4 to 5 business days after receiving payment confirmation. We use USPS priority or first class mail. At the time of shipment, Zeryndipity will e-mail you a delivery confirmation number (for domestic orders). However, if you would like to include insurance or a signature confirmation, please add the “Insurance or Signature Confirmation” item to your order at the time of purchase. (Insurance will cover purchases up to $80. If you would like to purchase insurance in a higher amount, please send a message to discuss.)
We cannot absolutely predict the number of days it will take USPS to deliver the item to your destination. However, if needed, expedited shipping is available upon request for an additional fee.
Please verify your Etsy shipping address before purchase, as it is Zeryndipity’s policy to automatically ship to the address listed, unless otherwise noted.
Zeryndipity is not responsible for lost or stolen packages, and strongly encourages all buyers to add insurance or a signature confirmation to their purchase. A package sent to the wrong address due to any mistakes in the address supplied by the buyer is also not Zeryndipity’s responsibility. Once USPS takes control of the package, Zeryndipity is no longer responsible for your product.
Please note that the USPS Postal Inspector investigates all mail loss or theft. Notifcation may be given to the USPS Postal Inspector through this Web site: postalinspectors.uspis.gov/investigations/MailFraud/MailFraud.aspx
LOCAL PICK UP IS AVAILABLE! Please convo upon order to arrange pickup.
INTERNATIONAL SHIPPING IS AVAILABLE. Please convo to discuss details as I'm still on the learning curve for international shipping.
Refunds and Exchanges
RETURNS AND EXCHANGES
I stand behind each of my products, and want you to be 100% satisfied with your purchase. I understand that problems do occur, so if you are unhappy with your purchased merchandise, please allow me the opportunity to resolve any concerns you may have before leaving any feedback. At Zeryndipity we personally inspect all merchandise before it is shipped, and will only send out products that are of the highest quality. I want each Zeryndipity customer to be happy and content! If your product arrives flawed, or is not what you expected, I will accept returns or exchanges within 14 days of the date of delivery confirmation. (Please see below for more details on return and exchange policies)
**I use eco-friendly bags when I send my packages that can be reused if an item needs to be returned.**
If you are exchanging an item due to a flaw in the merchandise you received, I will send you a new item of the same size and design, and will refund you the amount you paid for return shipping. If you would like to exchange merchandise for a different item, please contact me prior to sending your return. (Please note that it may take up to two weeks after receiving your return to restock an item)
If you decide you want to return the merchandise you purchased without exchanging it for something else, I will refund you the amount you paid for the product. Please note that all shipping fees are the responsibility of the buyer. Any refunds will be issued once I have received the returned product and have determined that it is still in new condition.
Additional Policies and FAQs
***Each item is made in a smoke-free, pet-friendly environment. I try to keep my two chihuahua's out of my studio but occasionally they sneak their way in***
“All designs are copyrighted by Eryn J. Carlisle All intellectual property rights in designs remain the property of Eryn J. Carlisle, any infringement of these will be persued seriously”.
Eryn J. Carlisle
erynj [!at] zeryndipity.com
Last Updated April 23, 2013