ZanarkandSky
Wilmington, North Carolina
Shop policies
Last updated on
August 21, 2017
Accepted payment methods
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I have a NO REFUND policy on all CUSTOM ORDERS, after the initial 14 day period after creating the custom listing, and the purchase has been completed by the buyer. Any change to customization must also be requested within these initial 14 days.
The only exception for refunds is issuing a partial refund if the item was damaged in shipment.
I will allow items to be sent back for repair, but the buyer must understand that it will not be an immediate fix. Turnaround time depends on the damage on the item (ex.: dog chewed through massive amount of product vs a simple super glue fix.) I also offer help on how to correct it at home if it is a simple fix.
The only exception for refunds is issuing a partial refund if the item was damaged in shipment.
I will allow items to be sent back for repair, but the buyer must understand that it will not be an immediate fix. Turnaround time depends on the damage on the item (ex.: dog chewed through massive amount of product vs a simple super glue fix.) I also offer help on how to correct it at home if it is a simple fix.
Payment
PayPal has been integrated into Direct Checkout, so I now accept it as a form of payment as of 2016!
Orders must be paid in full up front, and cannot be refunded after 14 days.
Orders must be paid in full up front, and cannot be refunded after 14 days.
Shipping
If there is an issue with delivery (says delivered, but not at your house) PLEASE contact your local postal facility to make sure they're not holding it due to an issue upon trying to deliver. It is your responsibility by this point. I cannot open an insurance claim on any package that is marked as "Delivered."
Triple checking your address before completing your order is important, especially for International buyers. USPS can only verify addresses within the United States.
For international buyers only: I provide insurance for each package. If there is damage that occurs during shipment, please contact USPS for compensation. If I am also needed to show evidence of the product before being damaged, I will be happy to. Generally the receiving customer must inquire about a refund with USPS, first.
Triple checking your address before completing your order is important, especially for International buyers. USPS can only verify addresses within the United States.
For international buyers only: I provide insurance for each package. If there is damage that occurs during shipment, please contact USPS for compensation. If I am also needed to show evidence of the product before being damaged, I will be happy to. Generally the receiving customer must inquire about a refund with USPS, first.
Additional policies and FAQs
If you purchase a "Send me your own amiibo" order, and I have no received your amiibo, or heard anything from you within 2 contact attempts or 2 weeks, I will refund your order. Please read the description before selecting the mail-in option. There are also variant options, or descriptions if there may commonly be a variant with the base used, depending on availability in the area (mainly Mario characters.) Please read carefully before choosing/ordering.