ZandZKnits

Shop now to receive in time for the holidays!

Connecticut, United States · 48 Sales

ZandZKnits

Shop now to receive in time for the holidays!

Connecticut, United States 48 Sales On Etsy since 2010

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(16)
Tavia Marie

Contact shop owner

Tavia Marie

Shop policies

Last updated on February 5, 2012
Welcome to my shop!

Accepted payment methods

  • Money Order
Payment
We accept Paypal (which accepts all major credit cards).
Payment is due at the time of order. I also accept Money Orders and Cashiers Check please check with me if you wish to pay via this method.
Shipping
Every item is handmade upon order, please see the specific item description for exact processing / creating time. If you have any questions about a particular item, please don't hesitate to contact me.

I confirm orders via email within 24 hours, unless I am away (if this is the case, it will be noted in my shop announcement). This email will confirm and verify all information regarding your order.

I ship within the United States by USPS Priority Mail with delivery confirmation.
***INTERNATIONAL ORDERS****PLEASE READ!****

All international orders are shipped via USPS International Priority Mail. This gives you a tracking number and 7-14 days in transit. This is the most reliable international shipping method for the cost. I try to email the tracking number upon shipment, but if you have not heard from me, please feel free to get in touch and I'll email it straight away.

A few more International Shipping Policies:

Duty/Import taxes are the responsibility of the customer.

We do not refund for lost packages (if you would like insurance, please get in touch).

We are not responsible for items not received due to an incorrect address.

We do not ship as "gift" 'cause it's a bit illegal and we're the ones who would have to pay the fines, being that we're a very small and tiny business, it would be the end of us, which would make a lot of people sad (including us).

We will not ship international packages via first class mail. It is completely unreliable often takes 3-6 weeks and sometimes does not arrive at all. Thanks for your understanding.
US orders are shipped through the US postal service via Priority Mail with delivery confirmation, which normally takes 2-3 days.
Refunds and Exchanges
Returns are accepted within 3 days of delivered shipment (everything is shipped with delivery confirmation which gives me the exact date a package was delivered). I will not take returns after this time. Items must be returned within 5 days of return request and must arrive in the same condition in which they were received or they will not be accepted. I will refund the cost of the item minus shipping charges and a 10% restocking fee. Return shipping is the responsibility of the customer.