I guarantee all my work and hope you will be very happy with your new Zenia Lis Jewelry. If you are not, please contact me so I can make it right or you can return or exchange. For returns, I will process your request minus incurred shipping charges within three days. Custom orders including re-sized pieces can not be exchanged or returned.
For Exchanges: you will be responsible for new shipping charges.

I accept all major credit cards through Etsy Direct Checkout and Paypal. I also accept Etsy gift cards.

RESERVED/LAYAWAY Jewelry: Need a little extra time? I’m happy to work with you. Please contact me to arrange a payment plan. I will modify the listing for you to make partial payments. Note, deposits are non-refundable and can not be transferred to another piece. LAYAWAY plans are only available for items over $150.

I ship my jewelry in jewelry bags with the option to purchase gift wrap with boxes and gift messages ready for gifting. All orders are shipped within 1 to 3 business days. Custom items can take up to 10 business days but usually less.

DOMESTIC USA ORDERS: I ship USPS First Class with Tracking. Items over $400 are shipped Priority Mail with Delivery Confirmation, Tracking and insurance. You can add Express Shipping (1 to 2 days for most) if you need it sooner.

INTERNATIONAL CUSTOMERS: I ship USPS First Class International. Items over $200 are shipped insured, It takes an average of 1 1/2 weeks for delivery. Some countries will take up to 6 weeks. Please contact me in advance if you wish to upgrade and purchase registered mail with tracking. I am not liable for late or lost orders but will do my best to help you with tracking.

Customs/Duties are the buyer's responsibility, please check with your country's customs department prior to finalizing your order.

This privacy Policy was revised on May 23, 2018 in compliance with the GDPR. This describes how and when I collect, use and share information when you make a purchase from my shop or contact me through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control including Etsy or any third party services you access through Etsy.com. You can reference the Etsy Privacy Policy to learn more about its privacy practices
Information I Collect:

To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.

Why I Need Your Information and How I Use It:

I rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure:

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention:

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements.