ZhivanaDesigns

I accept returns and exchanges on all jewelry with the exception of earrings for pierced ears.
I want you to be happy with your purchase, so please contact me if you feel your piece was not as described. If there is a flaw I did not detect, I will accept a return on that item.
Detailed measurements are provided. I don't accept returns if the item doesn't fit. If you have any questions regarding sizing, please contact me prior to purchasing.
Vintage items may show signs of wear, minor flaws or pilling. Any significant signs of wear are noted in the description.

We accept PayPal and credit card payments through Direct Checkout.

* When purchasing, please provide your full address, including both first and last name. Etsy's shipping system will not allow shipping to addresses lacking full information. *

* When purchasing with Xpresspost shipping, please provide your phone number in addition to your full address. *

Items are shipped from Canada and standard shipping for most items to the US and international destinations does *not* include tracking. If you would like to have tracking including with your shipment, please choose an upgraded shipping option at checkout. Standard shipping for items that include a gift box also include tracking.

I try to be as environmentally responsible as possible. So if you order more that one item they will often be combined into one bag or box. If you would like them to be separately packaged for gift-giving, please leave a note at check-out letting me know.

Business days quoted below are Monday through Friday, not including the day of shipment.

US and International orders: As legally required, the value in Canadian dollars is ALWAYS included on the shipping label for customs purposes.

Rush orders are sometimes possible for an additional cost. Please contact me for more information prior to placing your order.

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Canadian destinations:
Oversize Mail: 1 to 4 business days locally from time of shipment; 4 to 8 business days nationally. These are just estimates, and the mail can occasionally take much longer, sometimes 3 to 4 weeks. If you need your jewelry by a specific date or if you would like tracking, please choose an upgraded shipping option. Available for select items; packaged in a gift bag. No tracking.
Expedited Parcel: 1 to 2 business days locally from time of shipment; up to 4 business days to major urban centres nationally; up to 7 business days to remote urban centres; and up to 13 business days to remote non-urban areas. Includes tracking. (May be sent via UPS with tracking with similar delivery times.)
Xpresspost: 1 to 3 business days from time of shipment. Includes tracking. (May be sent via UPS with tracking and similar delivery times.)

US destinations:
Standard Shipping: 1 to 2 weeks from time of shipment. No tracking.
Tracked Packet: 5 to 13 business days from time of shipment. Includes tracking.
Expedited Parcel: 4 to 10 business days from time of shipment. Includes tracking. Please leave your telephone number in the Notes to Seller at check-out, as it is required on UPS shipping labels to the US.
Xpresspost: 2 to 4 business days from time of shipment. Includes tracking. Guaranteed delivery date. Please leave your telephone number in the Notes to Seller at check-out, as it is required on the Xpresspost shipping label.

International destinations:
Small Packet: 1 to 3 weeks from time of shipment. No tracking.
Tracked Packet (where available): 7 to 13 business days from time of shipment. Includes tracking.
Xpresspost (where available): 4 to 5 business days from time of shipment. Includes tracking. Guaranteed delivery date.

Delivery times have generally been fairly reliable in the past. Packages may occasionally take longer than the estimated times to reach their destinations. Shipments are only considered to be lost after 12 weeks following shipment.

Please note that buyers are responsible for any taxes, duties and custom fees associated with international shipping. EU buyers: VAT is NOT included in the price of items.

Please verify your address before placing your order. Misdirected packages that need to be reshipped will incur an additional shipping fee.

Most orders are shipped in a mailer; a box is used for larger orders.

For PayPal purchases, orders ship to the address on your PayPal account.

Some photos are taken on macro settings for detail, and items may appear larger than they actually are. Detailed measurements are provided for each item. We measure clothing items flat and double the flat measurement. Lengths and sleeve lengths are not doubled. The best way to see if something will fit you is by comparing the measurements to something similar that you already own. If you are wondering about fit, please contact us with any questions.

We do our best to ensure that colors are represented accurately, but different computer screens may show colors differently.

Items are washed or steam-cleaned, as necessary, before shipment. Cleaning of furs and most leather is left up to the buyer. We recommend that you clean all items before wear.

None of the jewelry sold in this shop is intended to be used by children.

14K GOLD FILL / 14K ROSE GOLD FILL:
Gold fill is made up of a solid layer (5% total weight) of karat gold bonded to a base metal core with heat and pressure. Far more durable than plated gold, gold fill is a wonderful, economical alternative to solid 14k gold.

Sterling silver and gold used in Zhivana Designs handmade jewelry is sourced either from Hoover & Strong (100% recycled) or Rio Grande (over 85% of gold is recycled).

In addition, scrap metal is saved and returned to a company that recycles it.

All items are made in a non-smoking, pet-free, music-filled environment.