Returns of non-personalized items are accepted within 7 days. Returns are for a full refund or exchange, less shipping fees and a 5% restocking fee. Items must be undamaged and shipped back in the same packaging materials in which they were sent. Return shipping costs are NOT refundable.

If you have ordered the wrong size and want to make an exchange, a resizing fee of US$3 will be charged for each item. In addition, the buyer will be charged reshipping fees.

I am sorry, but I can not accept returns on personalized items unless I made an error.

For hygiene reasons, earrings are not returnable.

Please contact me if you have any concerns or questions about your order, and I will work with you to ensure that you are happy with your purchase.

You can pay using Etsy Direct Checkout or by using PayPal. Credit cards are accepted through Etsy Direct Checkout, and Etsy Gift Cards are accepted in this shop.

Items are shipped from Canada and standard shipping for most items to the US and international destinations does *not* include tracking. If you would like to have tracking including with your shipment, please choose an upgraded shipping option at checkout. Standard shipping for items that include a gift box also include tracking.

I try to be as environmentally responsible as possible. So if you order more that one item they will often be combined into one bag or box. If you would like them to be separately packaged for gift-giving, please leave me a note at check-out letting me know.

NO extra shipping cost for additional items. :)

Business days quoted below are Monday through Friday, not including the day of shipment.

US and International orders: As legally required, the value in Canadian dollars is ALWAYS included on the shipping label for customs purposes.

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Canadian destinations:
Oversize Mail: 1 to 4 business days locally from time of shipment; 4 to 8 business days nationally. These are just estimates, and the mail can occasionally take much longer, sometimes 3 to 4 weeks. If you need your jewelry by a specific date or if you would like tracking, please choose an upgraded shipping option. Available for select items; packaged in a gift bag. No tracking.
Expedited Parcel: 1 to 2 business days locally from time of shipment; up to 4 business days to major urban centres nationally; up to 7 business days to remote urban centres; and up to 13 business days to remote non-urban areas. Includes tracking and a gift box.
Xpresspost: 1 to 3 business days from time of shipment. Includes tracking and a gift box. Guaranteed delivery date.

US destinations:
Standard Shipping: 1 to 2 weeks from time of shipment. No tracking. If you have a preference for a drawstring bag or a gift box, please leave me a note at checkout.
Tracked Packet: Up to 7 business days from time of shipment. Includes tracking and a gift box.
Expedited Parcel: 4 to 5 business days from time of shipment. Includes tracking and a gift box.
Xpresspost: 2 to 4 business days from time of shipment. Includes tracking and a gift box. Guaranteed delivery date. If you choose Xpresspost as your shipping option, please leave your telephone number in the Notes to Seller at check-out, as it is required on the Xpresspost shipping label.

International destinations:
Small Packet: 1 to 3 weeks from time of shipment. No tracking. If you have a preference for a drawstring bag or a gift box, please leave me a note at checkout.
Tracked Packet (where available): 7 to 10 business days from time of shipment. Includes tracking and a gift box.
Xpresspost (where available): 4 to 5 business days from time of shipment. Includes tracking and a gift box. Guaranteed delivery date.

Delivery times have generally been fairly reliable in the past. Packages may occasionally take longer than the estimated times to reach their destinations. Shipments are only considered to be lost after 6 weeks following shipment.

Please note that buyers are responsible for any taxes, duties and custom fees associated with international shipping. EU buyers: VAT is NOT included in the price of items.

Please verify your address before placing your order. Misdirected packages that need to be reshipped will incur an additional shipping fee.

Jewelry is normally packaged in a reusable drawstring bag lined or covered with bubble pack.

Most orders are shipped in a bubble mailer; a box is used for larger orders.

For PayPal purchases, orders ship to the address on your PayPal account.

If your purchase is a gift, I am happy to ship directly to the recipient. I would also be happy to include a note with your personalized message at no additional charge. If you would like your order shipped directly to the gift recipient, please change the shipping address in PayPal and Etsy and leave me details, including what you would like your note to say, in the “Message to Seller” box at checkout.

None of the jewelry sold in this shop is intended to be used by children.

Please note that photos have been taken on macro settings for detail, and items may appear larger than they actually are. Detailed measurements are provided for each item.

I do my best to ensure that colors are represented accurately, but please note that different computer screens show colors differently, and there may be some variation from what you see on your screen.

14K GOLD FILL / 14K ROSE GOLD FILL:
Gold fill is made up of a solid layer (5% total weight) of karat gold bonded to a base metal core with heat and pressure. Far more durable than plated gold, gold fill is a wonderful, economical alternative to solid 14k gold.

ABOUT OXIDIZED STERLING SILVER:
All sterling silver will naturally tarnish and darken over time. The surface of oxidized sterling silver is silver that has been intentionally darkened to give it a rich charcoal grey - almost black - color. The silver is still shiny underneath, and over time the oxidization will rub off with wear for a naturally time-worn look.

All items are made in a smoke-free, pet-free, music-filled environment.

Zhivana Designs is a brand of Zhivana Designs Inc.