ZiLLAsQuEeN's Shop Policies
Thank you for your consideration & for allowing the vintage beauty to come out & play!
Kindly handle your product with care particularly your necklace(s) & pins. For necklaces: leave flat when not being worn & carefully place on the neck. Some necklaces (particular styles) can be shaped and molded with care. These pieces can last for a lifetime when loved & gently handled.
Grateful to be a part of your journey!
in <3 & light,
Payment is received in the form of paypal, check, and/or credit card. Please pay within 48 hours of purchase.
Please note: Custom orders require a designated deposit (as discussed or indicated within CUSTOM listings offered in shop or through conversations) & this portion of payment is non-refundable (please see refund section below for more details). The custom order deposit will allow us to purchase supplies & offer a commitment from you the buyer for the piece.
8.750% sales tax will automatically be added to the order.
Your item will be beautifully packaged & shipped within 48 hours of purchase. Shipment Confirmation can be provided when requested. Custom purchases ship within a week of ordering if not sooner (time necessary to purchase materials, create product & package safely for delivery). If custom orders are being placed for Special Events such as weddings, please allow more time (up to two weeks) to complete the order.
Refunds and Exchanges
Custom order deposits are non-refundable HOWEVER if you are "unsure" of the completed product no worries...it's OKAY to change your mind but please note that your deposit will not be refunded (given the time creating, purchasing of supplies, etc).
Due to the nature of these designs there are no returns on purchased merchandise. HOWEVER should the purchaser request of ZiLLA's QuEeN to reshape, re-strand, and/or handle in any manner this can be provided with a pre-determined cost (all shipping costs are responsibility of the purchaser). Such requests can be made at zillasqueen [!at] gmail.com. ZiLLA's QuEeN wants to support your journey & you will AMAZE those you encounter ;)
Additional Policies and FAQs
One-of-a-kind statement pieces that last a lifetime! Flirting with VINTAGE has never been so fun!
Do we do custom orders.....YES!
Do we Reserve items...Yes for 48 hours or otherwise specified between buyer & ZQ!
Do we believe you'll feel fantastic in these pieces...YES! Bring that Vintage Beauty out to PLAY!
ZiLLA's QuEeN ships within the United States & internationally. Please allow more time for international orders placed.
May you continue to celebrate the love & light you offer this world!
Last Updated January 8, 2014