ZooCeramics

ZOO CERAMICS GUARANTTE AND RETURNS POLICY
RETURNED ITEMS: Zoo Ceramics is a registered business seller and we comply fully with the Distance Selling Regulations. If you are not completely happy with your purchase we will refund your payment in full upon safe return of the item. Buyer must pay for the return postage and return in original packaging. We have over twenty five years experience in the ceramic industry and we take great care in ensuring your work arrives in an excellent and well packaged condition. In the unlikely event of a breakage or fault, we will replace item or offer a full refund on the safe return of the original. For insurance purposes please contact us with 3 days and retain original packaging and (if possible) send us a photograph of the fault.

LOST ITEMS: If an item takes much longer than you think it should, please contact us, so we can notify Royal Mail.
As a guide Royal Mail will not consider an item lost until at least the following amount of WORKING days after the original due date have elapsed: United Kingdom 15 days, Europe 20 days and rest of the world 25 days. Should an item be genuinely lost we will consider sending a replacement or a full refund.

Please let us know immediately if there is a problem with your purchase, as we will always sort out any queries.

EVERYWHERE: Payment can be made by credit card, Google Pay, PayPal and Apple Pay and Etsy Gift Cards.

UNITED KINGDOM ONLY: PAYPAL, CHEQUES and POSTAL ORDERS made payable to ZOO CERAMICS; may take up to 10 days for funds to clear. (When sending payment through the post, please include your name, postal address and order details.)

NON-PAYMENT: When paying by paypal, payment is expected to be completed at the time of the transaction. If there are any delays I will convo you for an explanation, but if transaction is not completed in a reasonable time without a valid reason, I shall reserve the right to re-list the item.

CANCELLATIONS: Please do so within 24 hours, as we ship most work out the following day.

DELIVERY TIMES: Are in working days that do not include weekends or bank holidays and times may be effected by Covid.
UNITED KINGDOM 1st Class 1 - 2 days and 2nd Class 2 - 3 days.
EUROPE 3 - 5 days.
USA and the REST OF THE WORLD 6 - 7 days.

All orders will be sent out by Second Class or International Standard post and orders over £20 will go by Second Class Signed and Tracked services. To upgrade your parcel to First Class for a quicker delivery time in the UK only, request option at checkout. Large sculptural items will be sent by Signed and Tracked Parcelforce Worldwide service. P&P discount is available if you purchase several of our designs.

SHIPPING ADDRESS: I will ship items out to your Etsy address. Please make sure that this is correct. Items sent out to an incorrect address and are returned, will require further postage to send out again to correct address. If address differs greatly from your paypal or other payment address, I will contact you to confirm which is correct.

PACKAGING: Small parcels are wrapped in pretty paper, tied with string with a gift label and larger edition pieces are numbered and signed by the artist and come with a signed certificate. Please note that for insurance and customs purposes we always write Ceramic Giftware on our postage labels. We email you when item has been dispatched and always obtain a proof of posting receipt. Buyer is responsible for any customs duties that may be due. Some of our sculptural work is large, heavy and fragile and may weight up to 15kg and be the size of a small TV. Therefore regretfully some of our larger designs may not be possible to send out to some areas. All items are sent out in double or triple layer packaging and in an effort to be environmentally friendly we sometimes use recycled material, but it will always be clean and tidy.

FEEDBACK: On receipt of your item, I would be grateful if you could leave positive feedback, as this is a way of confirming that your item has been received in good condition and you are content with your purchase. If you are considering leaving negative feedback, please be reassured that if you are experiencing any problems, we are always available to assist or resolve any issue.

Commissions and Trade enquiries welcome

All rights in the design, photography and text, are the copyright of Maggie Betley and Tracy Wright. Permission must be given to reproduce, alter, or distribute any content published. For permission, please contact us on the information listed below.

THANK YOU FOR VISITING OUR ZOO CERAMICS ETSY SHOP