ZuppaAtelier's Shop Policies
Welcome to Zuppa Atelier Shop!
I'm Julia, an artist from Brazil, and here you'll find some of my porcelain and ceramic works.
I have a passion (in fact, an obcession) for small, delicate and detailed works.
The black drawings, found in almost all my pieces, are formed by tiny dots made with pen and ink. I spend hours doing each one, but I love it!
PayPal it's the easier, fastest, cheaper ans most secure way to pay.
If you don't know how it works, simply register at www.paypal.com and use your credit card to pay. If you prefer, just choose pay by credit card and Etsy will automatically redirect you to PayPal site.
For purchases over $100, we can also combine installment payments through PayPal. Convo me!
Please note that the post office charges shipping fees depending on the size and weight of the package. As the porcelain/ceramic objects are relatively heavy and I need to pack them with extra security to prevent breakage, this is why my shipping will never be as cheap as stores which sell / send smaller and lighter objects.
However, buy more than one item is always a good deal. Prices begin to vary less after the package reaches tree pounds (1,5 Kg). Also, I always give a discount for orders with more than two items!
All international orders are shipped by standard method and take on average 10-20 days to arrive. If you want a faster delivery, just write me and I can quote it!
Parts that arrive broken or damaged possibly will always be replaced at no additional cost. Just send me an email.
Refunds and Exchanges
Packages will be done with most care and security as possible. If an eventually damage happens, the piece will be replaced at no additional cost.
Please, make sure you submit your complete and correct address!
Additional Policies and FAQs
Please remember that all of my works are handmade. Small differences can appear when an item is made to order!
Any questions and inquires about custom orders and wholesales are welcome!
Last Updated March 22, 2012