ACakeToRemember

It depends...I'm not currently taking custom orders for gumpaste items. I might be able to change the color on certain wafer paper files., but you should check before ordering. I can't match colors exactly but can get them pretty close (except for purple, that's a tricky one in food colors.)

I don't do anything overnight delivery. I might be able to do priority express in the U.S. (one to two day delivery) for certain items, but it's expensive and I don't guarantee delivery times since that's out of my control. If you need something fast please contact me before placing the order, or I may have to cancel if I can't fill it within the time frame you need it.

I ship items as quickly as I can, and I don't hold orders until a later date.

Wafer paper butterflies are good for a year or more if they're kept dry and out of sunlight to avoid fading.

If you store things at room temperature in a dry area they'll be fine for months, if not years. Wafer paper doesn't spoil.

It depends. I need to have an actual item to use to make a mold, so I can't make one from a picture of a piece of lace, for example. But if you have something that you're willing to send to me I might be able to create a mold from it. I usually can't make a larger or smaller version of molds that I already have listed (again, I need an original to make a mold from).

I ship packages Monday through Friday or Saturday. I try to ship as quickly as possible.

Edible butterflies, wafer paper, supplies, and silicone molds can usually be shipped the first business day after the order is placed.

Paper flowers can be shipped two to three days after the order is placed.

Gumpaste items may take a few days to get in the mail.

Individual countries have different laws about import taxes and fees. the buyer is responsible for paying any fees collected when the package is picked up. I can't mark an item as a gift to avoid paying those fees, that's considered mail fraud and is illegal.

VAT taxes are charged by individual countries, and laws are different everywhere. If Etsy is required to collect VAT taxes they will be charged when the sale goes through.

Certain countries have additional customs and postal fees which are imposed when the package is delivered. It's the responsibility of the customer to check on any laws specific to his or her own country and to pay any additional fees.

All "ships free over $35" orders will be sent first class unless the weight calls for priority, or the customer chooses to pay for the priority upgrade when they purchase.

Etsy provides estimated delivery dates at checkout, depending on the type of mail service you select. THESE ARE ESTIMATES AND ARE NOT GUARANTEED!!! I can't emphasize this enough, if you have less than a week before you need the item for US customers, or less than three or even four weeks for international customers, DO NOT ORDER unless you're willing to take a chance on the estimates being correct. The post office does not guarantee delivery dates, and it's totally out of my control. I don't guarantee that anything will be received on specific dates.

Unfortunately, if the post office marks the package as delivered, I have to take that as proof of delivery, and refunds will not be available unless a police report for stolen mail is filed. It's the customer's responsibility to provide a secure delivery location.

If this does happen, check with anyone who may have picked up the package and brought it in. After that, check with neighbors, or look around your house to see if the mail carrier left it in an inconspicuous area. After that, check with the post office in person to get the GPS reading from the delivery scan. In the case of stolen packages, you should file a stolen package report with the police and the post office so that they can track patterns os theft in your area.

All domestic packages are sent with tracking, and priority mail is sent with $50 of included insurance. If you would like to purchase additional insurance, or other services including signature confirmation, please contact me before purchasing.


International packages are handled differently, are all sent with tracking, but the rules for insurance are different.

In general, insurance DOES NOT APPLY unless the package is damaged severely or lost completely, and the dates for what's considered lost vary by country. If a package is marked as delivered insurance will not cover anything as far as missing or stolen mail goes. If a package is damaged please save the packaging since the post office requires photos as proof.

I can accept returns unless the item is edible or custom. Please contact me before returning items!

If you return something you're responsible for the cost of return shipping, and if the item shipped under the $35 and over guarantee, the actual cost of shipping the item won't be refunded. Please contact me before sending things back to see what your actual refund amount would be in those cases.