adriajewelry's Shop Policies
If there is any questions, please send us ETSY conversations. We don't check and reply to emails. Thanks!
You can pay with your credit card or existing paypal account.
Here is instruction for paying with credit card without making paypal account:
Usually we complete and ship orders out within TWO WEEKS. It may take a couple of days longer in busy season. Our jewelry pieces are very labor intensive, so please understand if it takes a little longer than scheduled turnaround time.
Note that registered mail can be tracked only when it arrive the destination country. And it is not trackable in some countries post system such as Australia Post, Austria Post and Indian Post.
Approximate Delivery Time(doesn't include turnaround time):
United States: Approx 8-18 working days
Canada:Approx 8-18 working days
Australia: Approx 12-22 working days(Note that registered mail can not be tracked in Australian post system)
Japan: 12-20 working days.
Europe : approx 3-8 working days to Germany, Austria, France, Poland, the Netherlands.
There is no enough data for the rest destinations.
90% of our mails arrive within the period listed above. Note that this is only average delivery time and it doesn't include turnaround time. Occasionally it may take longer time because of custom clearance and post service. Please leave at least one month for delivery.
If the mail hasn't arrived over 30 days after dispatch, we will start post inquiry and refund procedure. Before it reaches 30 days limit, we are not able to do anything but waiting.
We don’t have express shipping option so we don’t take rush orders, thanks!
Refunds and Exchanges
All sales are final. If there is mistake on our side or the jewelry is damaged in transportation, please contact us. We will work out a solution for you.
Additional Policies and FAQs
Orders under 69$ will be shipped as letters, there is no gift box.
Orders above 70$ will arrive with paper gift box.
If your order is a gift, please leave us note during check out. We will try to wrap it with our beautiful handmade paper boxes.
Currently we only make custom pieces based on our existing designs. We don't take custom orders with totally new designing ideas.
Last Updated February 14, 2015