adrianeduckworth

Payments are accepted via Paypal. If you already have a Paypal account, then you're all set. If not, don't worry! You do not need an account to process a payment. You can simply use a major credit card {Visa, Mastercard, etc.}

Payment must be received within 24 hours of purchase. If it is not received within this time frame, the item will be re-listed.

Shipping rates are outlined on each Etsy listing. Once your purchase has been made and payment has been received, I will package your item and send it to you within about 7 business days. If you have purchased a custom painting, please allow about 2 to 3 weeks for your painting to be completed, after which it will be shipped. Rest assured, your painting will be packaged very carefully so that it will arrive safe and sound.

Your painting will be sent to the address that is included in your Etsy purchase, so please ensure that this is correct.

Paintings are sent via Canada Post Parcel Service or Purolator, depending on the destination and size (I always select the most economical option). If you open your package to discover that it has been damaged in transit, please contact me immediately.

Delivery times vary depending on where you are located, and sadly we have no control over the duration. Generally speaking, deliveries should arrive as follows:

Within Canada (Regular Parcel Service) - between 2 and 9 business days

US (Expedited Parcel USA) - between 6 and 16 business days

International (International Parcel Surface) - Between 4 and 6 weeks

Depending on where you are located, deliveries may also be affected by customs and fees, which are sadly beyond my control.

**Some countries may not allow a painting to be sent to you. If this is the case, I will refund your payment promptly. **

A note to local buyers: If you prefer, we can arrange delivery or pick-up if you are in the Hamilton area. If you wish to do so, please contact me before your purchase and we can make arrangements. I will happily refund the shipping costs after your purchase is made.

Commission requests are welcome! You may like a painting you see here but want a different size, colour, etc. If so, please contact me! I can create a painting to your specifications.

If you're looking for one similar to the paintings in my gallery, please remember that I can not 100% duplicate a piece as they are all originals. I can however create one as close as possible. I have had several requests like this and so far all of my customers have been pleased with the results!

For all commission requests, send me a message with what you have in mind, including the size and your postal/zip code. With this information I will provide you with a quote for the painting as well as the shipping costs. Once this is approved by you, I ask for a 25% deposit in order to get started. I will send a Paypal invoice to your email address, and I will begin your piece as soon as this has been paid.

In our conversations I will let you know the turnaround time, as this depends largely on my current commission requests and schedule. Generally speaking, your piece should be ready within about two weeks. Once it is complete, I will send you images of your completed painting to ensure you are happy with it.

At this point, I can make any changes you like...I want to make sure you love your custom painting! My policy is that the cost of your painting includes two additional changes. More changes can be made for a small fee, depending on the nature of the changes.

Once you're happy with it, I will send you an invoice for the remaining 75% of the painting cost along with the shipping fees. As soon as this is paid, your painting is shipped!

If you have any questions at all about this process or anything else, please don't hesitate to contact me.