AeternaJewelry

The Boutique

Austin, Texas | 9 Sales

AeternaJewelry

The Boutique

Austin, Texas 9 Sales On Etsy since 2010

0 out of 5 stars (5)

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Diane Sismilich

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Diane Sismilich

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Shop policies

Last updated on February 19, 2011
Whatever your look, we can provide you with quality handcrafted items at a great price!

We strive to produce only high quality, durable jewelry and accessories. We inspect all beads for any type of damage before they are used to ensure our quality.

Please read on to see our policies on shipping, refunds and exchanges.

Thanks :)

Accepted payment methods

Paypal
  • Money Order
Returns and exchanges
Returns & exchanges accepted within 7 days of receipt. You must notify our shop at the time of receipt that you intend to return an item. Please read below for specifics.

While we take great care to produce the best quality merchandise, no one is perfect! Please read below for our various policies on refunds and exchanges:

Damage:
If an item is damaged in shipping, please contact us upon receipt. Full refunds (minus shipping) will be given at request, the item must be returned to us at buyer's expense.
We also offer the choice to repair the damage and return the merchandise to you in a timely fashion. Buyer pays shipping back to us, Aeterna will pay shipping return to buyer.

Loss in Shipping:
Should your package be lost during shipping, we will do what we can to locate and redirect it, or, worst case, we will replace it and reship. As we do not regularly include insurance/confirmation in our shipping prices, if you are purchasing an item of higher value we recommend you upgrade shipping methods (Please see our shipping policies).
Payment
Aeterna is currently only accepting PayPal payments.
If you wish to make a payment using any other means, please contact us BEFORE making the purchase so we can work with you to ensure the best experience for both sides.

No items will be shipped without payment confirmation.

If you would like more information, or wish to discuss a specific issue, please feel free to contact us via Etsy, or email at aeternajewelry [!at] gmail.com.
Shipping
Products ship regular USPS, no insurance or confirmation. If you wish to upgrade shipping method (at extra cost), please notify us at the time of payment or prior to purchase and we will invoice the extra amount and verify all details with you.

Products will ship within 3 days of us receiving payment confirmation. Please remember we offer all our designs in various colors and only create items after purchase for that reason.

If you are requesting a design in a different color than shown, please specify at the time of payment, otherwise we assume you are ordering the item as seen in the photos.

Also, larger orders or several items may take longer to prepare, we will notify you at the time your order is placed if this will be the case. You may also contact us at any time via Etsy or email at aeternajewelry [!at] gmail.com to get an estimated ship date before you order.
Additional policies and FAQs
Our main goal is to provide our customer's with the best experience possible and a great item to enjoy for years to come.
Customer service is paramount and our policies, while strictly adhered to, are not set in absolute stone. We understand that every situation is different and sometimes what's best for the masses is not what's best for you.

Please contact us any time you have a question or issue and we will gladly help you out in any way possible.

Wholesale discounts: To apply for a wholesale discount, your purchase must be greater than 10 items. A 10% discount, plus free shipping, will be added to any wholesale orders. Please contact us prior to any purchases so we can better assist you and be sure exactly what you are ordering.

Thanks so much for taking the time to read through, and again, contact us anytime via Etsy or email us at aeternajewelry [!at] gmail.com