aevalillithjewelry

Steampunk jewelry Gothic Neo Victorian Vintage Style

449 Sales

aevalillithjewelry

Steampunk jewelry Gothic Neo Victorian Vintage Style

449 Sales On Etsy since 2006

0 out of 5 stars
(179)

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Aeva Lillith

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Aeva Lillith

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Shop policies

Last updated on May 16, 2012
Welcome to AevalillithJewelry and thank you for taking the time to read. All
important information about your purchase should be here. If you don't see the answer to your question please contact me by ETSY's convo, I'll be happy
to answer.

**IMPORTANT**
To CONTACT me please use ETSY's convo. I read it everyday and usually answer
within 24h, as opposed to my private emails wich are numerous and overload
(I may never see your message if you write to my private emails).

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
Payment
Paypal. All major credit cards will be processed through PayPal.
It is a safe and secure way of processing transactions online and
free of charge for customers.

Here's a great link for paying trough Paypal if you don't have a
Paypal account: http://help.etsy.com/app/answers/detail/a_id/361
Subscribing or just using Paypal to pay by credit card is very safe,
easy and fast.
Shipping
**ADDRESS**
Please ensure your etsy ADDRESS matches your PAYPAL shipping
address. I will always ship to the PAYPAL address. This way your
purchase is fully protected by Paypal. If you wish to receive your order
to an other address or have it sent directly to a person of your choice
please change the registered address in your Paypal account prior to purchase.

WHEN YOUR ORDER SHIPS:
All items are handmade by me and most of them are made to order especially for you. Please allow 2-4 Business days for your order to be made and shipped.
Thank you♥

*Canada Post handles packages on busniss days (non ferial, Mon-Fri). I may ship your order on week-end, but no parcel leaves Montreal until the next Monday (if not a holiday).

PACKAGING
Presentation: all my creations comes in pretty organza pouch or cotton filled box. I offer free gift wrapping upon request (in Message to seller box, or by convo).

Shipping material : I use UPCYCLED boxes and bubble-enveloppes whenever possible (about 30% of my packages). If you prefer new material only please let me know.

INVOICE
In order to save paper (and trees...), no invoice is enclosed. But you can find
your invoice in the "Purchases" section of "Your Etsy" and print it whenever
you need it. If you wish to receive a paper invoice please let me know and
I'll send it along with your order.

I COMBINE shipping for multiple orders and ship worldwide. I also combine
shipping with my other shops: sweetberrybird.etsy.com and
fairiesnberries.etsy.com . Please contact me with the details of your order.

***** TIME DELIVERY from date of shipping: *****

ALL PACKAGES w/CANADA and to USA are shipped w/Expedited-Parcels. They are fully INSURED, TRACKABLE and have a GUARANTEED TIME DELIVERY.

*** CANADA : 4-8 days guaranteed time delivery. (typically 4-5 days)

*** USA : 6-12 days guaranteed time delivery. (typically 6-8 days)

*** All OTHER countries : First Class Airmail 8-21 days (typically 10-14 days)
and include INSURANCE.


X-PRESS Post is available for most destinations :

CANADA : 2-3 busniss days. Available for 15$ extra (incl. Tracking & Insurance).

USA: 3-4 busniss days. Available for 15$ extra (incl. Tracking & Insurance).

OTHER countries : 5-8 busniss days, Insured,Trackable. Available for 52$ extra.
Please contact me for availability and pricing.

COSTUMS' DUTIES & TAXES:
It is costumer's responsability to pay for costum's duties & taxes who may
apply in your country. My prices don't reflect these costs. Please contact
your local post office to inquire about taxes & duty fees if need be.

Any duty or delays added by the country of destination are random and totally out of my control.

If you are concerned about arrival times, please order early.


****Note on EXPEDITED-PARCELS (Canada and USA only). If you are concerned by time delivery for your package and/or my shipping costs, please read.

The amount (9.99$) I charge for shipping your package w/Expedited-Parcels actually pays for a 13-18$ value service concerning USA, and 9-14$ concerning CANADA. Actual price varies depending on your state/province and how far they are from Quebec, Canada. I have a small discount by using Paypal shipping label system (3-5%). I pay from my own pockets the extra fees when needed (99% of shipments). The amount I pay myself on each shipping varies from 2$ to 6$.

I worked very hard to find a good compromise especially for my USA costumers because I wanted to offer you the best service at the most reasonnable cost humanly possible for me.

With snail mail -thus without tracking number and without guaranteed time delivery- I can't give you ANY information on where your package is nor when you'll receive it. And without a tracking # I find myself in the very unpleasant situation of having to answer 'I don't know' to your questions. This is certainly not the kind of service I want to offer to my costumers.

I want a better service for you and that's why I use Expedited-Parcels for my Canadian and American costumers.It is true that it's not the same price as snail mail, but it's not the same bad quality service either. I'm proud to be able to offer this service at the very low price of 9.99$. *Please note the inverse traject -USA expedited to Canada- is 24-28$...

Please also note I do not charge anything for presentation & packing material nor handling. Zero. Clearly, the amount I charge for shipping is lower then what I actually pay when I buy the service from Canada Post. I feel it's important you know about that, so you'll know exactly what you are paying for.

Thank you♥

Aeva
Refunds and Exchanges
ALL SALE IS FINAL. Please use good jugement and ask questions prior to purchase.

All pieces are made by hand with care, and each order is treated in priority on my day schedule, meaning it changes my work plans most of the time. I can't accept return for all kind of more or less serious reasons that often hide a change of heart or someone who failed to read description.

Nevertheless, I want you to love the pieces you buy at my Etsy shop. If you're not thrilled with your purchase, please send me a convo by Etsy w/3 days to coordinate an exchange before leaving feedback to give me a chance to make you happy with your purchase. I'll need to receive your item back unworn in original condition, w/ approx 16 days of your receipt. Exchanges only - sorry, no refunds.

Please send your items back to me in the original packaging via a trackable
courier as I am not responsible for items lost or damaged in transit.

In the very unlikely event of a return a 15% restocking fees will be charged to cover the extra money I pay on each shipping, including shipping material and handling time, just to name a few of all the costs and work involved on each sale/shipping. Shipping costs payed at the moment of purchase are not refundable.

If an item breaks from normal use and wear, I will gladly fix it for free. If a major (hard to find or ooak, vintage ) piece misses you'll have to pay for a new one. Return shipping fees are the responsibility of the buyer and delivery confirmation is required. I pay shipping for returning it to you.

DAMAGED item at its arrival:
If an item arrives damaged please take picture of the package and broken item and send it to me via Etsy convo on the same day you receive it. As soon I have this proof in my hands I can contact Canada Post to initiate a procedure for refund. Please take note this procedure can take several weeks to complete.

Statistics: I had 2 out of over 2000 packages who arrived damaged. They were sent in simple organza pouches & bubble enveloppes. At the time I was still using standard snail mail in my other shops Sweetberrybird and FairiesnBerries.

LOST PACKAGES : I am not responsible for lost packages unless you've paid for registered mail. All packages to USA and Canada are sent by registered mail.
Additional policies and FAQs
Bulk orders: I am not doing bulk orders.

Each piece is carefully handmade one by one and are unique, thus I can't produce in large quantity.