afabulousfete

CUSTOM OR PERSONALIZED ORDERS

Because of the nature of these items, unless they arrive damaged or defective, A Fabulous Fete does not accept returns or offer refunds for:

• Custom or personalized orders
• Perishable products
• Digital downloads

If you have decided to cancel your order on a custom item that requires a proof (stamps or digital files), you will be charged a fee for the proof. Proof charges will vary per purchase, please inquire about the charge for your custom order.

NON CUSTOM SHOP ITEMS
Any NON CUSTOM item can be returned within 14 days of receipt with valid issue/concern (product quality, damaged during shipment).

Only product amount is refunded upon receipt of returned item. Buyer is responsible for cost of shipping back to seller.

Please keep in mind that color varies on individual computer screens, we cannot guarantee color unless a swatch is requested.

Refund can only be given for non-custom orders once A Fabulous Fete has received the unused item in its original packaging.

TO START A REFUND:
Contact A Fabulous Fete within 14 days of delivery (please reply to your receipt, or email kimberly [!at] afabulousfete.com)

Ship items back within 30 days of delivery

Paypal and all major credit cards are accepted. All payments should be received within 48 hours of purchase. If I do not receive payment within the given time, order will be cancelled.
Custom listings will be up for a maximum of 7 days, if after the 7 days, payment has not been received, the custom listing will be removed.

Most products are made to order, please allow 3-6 weeks for production unless otherwise specified. General timelines are listed on each separate listing. These are usually correct, but there are times when the shop gets a little overwhelmed and takes a bit longer (like wedding season!). We will send you a quick message always, BUT, if you are on a tight timeline, please inquire first so we can determine if we can meet it for you.

FIRST CLASS AND PARCEL POST SHIPPING IS NOT RECOMMENDED. I ALWAYS RECOMMEND SHIPPING PRIORITY OR EXPRESS (WHEN A RUSH IS NEEDED) USPS, FED EX or UPS. A FABULOUS FETE IS NOT RESPONSIBLE FOR LOST OR DAMAGED PACKAGES IF YOU DECIDE YOU WOULD LIKE TO SHIP FIRST CLASS OR PARCEL (BOTH DOMESTIC AND INTERNATIONAL). PLEASE INQUIRE FOR USPS AND FED EX SHIPPING RATES.

Most orders within the U.S. will be shipped Priority Mail. Your package should arrive within 2-3 days. Priority mail includes tracking. You will receive an automated message from etsy with the tracking info.

For large domestic orders, parcel post can be used to decrease the shipping cost. Parcel post can take anywhere from 5 to 15 days.

All international orders will be shipped First Class Mail International or Priority depending on weight. Shipment time for this method varies and can take 2-3 weeks.

For large international orders, priority mail must be used. International Priority mail takes 6-10 days.

Express mail is also available for an additional charge. This usually arrives next day domestically, or 3-5 days internationally.

If you have a deadline for shipping, please let me know before you purchase an item to insure it can be shipped in the proper amount of time without an extra cost.

RUSH ORDERS ARE ACCEPTED FOR AN ADDITIONAL FEE OF 25%. PLEASE BE SURE TO CHECK BEFORE YOUR PURCHASE IS MADE.

If you have any questions on the policies above, please feel free to contact me via email:
lauren [!at] afabulousfete.com

Custom orders are also accepted. Colors and text can be changed on almost all items. Or if you like the concept of an item and would like to alter to fit your occasion, please convo me or send an email to discuss.
If you have a custom item/idea that you would like me to work on, i require a deposit to do any samples or mock ups of items before creating and finalizing an actual listing.
Thanks!