AFamilyForest

Custom Engraved Handmade Gifts

North Carolina, United States
17,107 Sales | 5 out of 5 stars

Buyers are raving!

This shop got multiple 5-star reviews in the past 7 days.

Announcement    Stay Safe and shop small businesses!
Sincerely,
Frank Mazziotti
AFamilyForest.Etsy.com
AFamilyForest.com

Announcement

Last updated on Sep 19, 2021

Stay Safe and shop small businesses!
Sincerely,
Frank Mazziotti
AFamilyForest.Etsy.com
AFamilyForest.com

Items

17107 Sales
 

All Items

Frank Mazziotti

Contact shop owner

Frank Mazziotti

Reviews

Average item review
5 out of 5 stars
(3106)
See reviews that mention:
Quality 482 Shipping 466 Customer service 408

About AFamilyForest

Sales 17,107
On Etsy since 2015

Real people working toward growth.

Thank you for ordering! I'm on it!
You may have heard this from me before, and let me tell you, it's true! Our main focus for this amazing Etsy community is to continue to build a forever relationship with shoppers. To provide the kind of customer service not found when shopping with the "big" businesses. This intention gives us the motivation and perseverance to make outstanding, unique products that last a lifetime. With your support, we see a bright future for our craft and for Etsy. Thank you so much for shopping with us and remember, Stay Safe and shop small businesses online!
Warmly,
Frank Mazziotti
AFamilyForest.Etsy.com
AFamilyForest.com

Shop members

  • Frank Mazziotti

    Owner, Shipper, Designer

Shop policies

Last updated on August 29, 2020
Welcome to our shop! Thank you so much for stopping by, and I hope you enjoy your journey to finding your desired items. And please, if there is absolutely anything that you see that we can improve on or change, message me with your opinion. You suggestions are totally welcome.

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
Returns and exchange details
PLEASE DO NOT LEAVE A PHONE NUMBER TO BE CONTACTED. I do not call customers to discuss. Our correspondence is maintained on this platform for record keeping and to abide by Etsy policies.

******WANT TO RUSH YOUR ORDER? Here's a link:
https://www.etsy.com/listing/529841538/rush-my-order-move-my-order-to-the-front

Please feel free to contact us with any problems. We are always here to help. Making our customers happy is our #1 priority.
CHRISTMAS SEASON DELAYS (NOVEMBER 1-DECEMBER 31)
We understand urgency and prompt delivery of your order during this season, however, delays can happen due to large amounts of orders to process. A refund cannot be given if your item arrived later than expected. Please know that we are working very diligently to get your items to you ASAP.
We don't accept returns or exchanges unless there was a mistake on our end. However, Please contact us if there is any problem with your order.

If Damage occurs during shipping, the buyer must contact us via email or etsy message within 24 hours of delivery so that a claim may be filed with the shipping company. *We need a picture of the outside package/box to submit to the shipping company or no refund can be made. Damaged items will be refunded or replaced with a similar item of equal value at no cost to the buyer. We truly value all of our customers and promise to do our very best in solving any problems and ensuring that each buyer is happy with their purchase.
No refunds for shipping cost. Sale items and discounts are all FINAL sales, no refunds or exchanges. Proofs are only shown upon request and can delay the production and shipment of the order.

***PERSONALIZATION***: Please be sure that all requested personalization is correct when writing in the "note to seller" section at time of purchase. We copy and paste this text. We do not proof read for grammatical errors.

Purchasing an item from our shop means you have agreed to our shop policies.
Payment
We accept all major credit cards, PayPal, and etsy gift card payments.
If you are new to Etsy, please refer to the link below.
https://www.etsy.com/help/article/339
Shipping
******WANT TO RUSH YOUR ORDER? Here's a link:
https://www.etsy.com/listing/529841538/rush-my-order-move-my-order-to-the-front
***********WE DO NOT GUARANTEE DELIVERY DATES************************

*************ESTIMATED DELIVERY TIMES ARE JUST THAT, ESTIMATIONS*************
Delays can happen due to material availability. We will notify you if a substantial delay in material availability occurs.
Please double check your shipping address!! We are not responsible for items shipped to an old or incorrect address. If items return back to us, the customer is responsible for paying return shipping to their new/correct address. The customer is responsible for providing a safe and secure location for deliveries. If the tracking shows that the package was delivered to your address, we are not responsible if it gets stolen or misplaced.

We generally ship Priority Mail by USPS, but reserve the right to use UPS or FED ex for Large and Heavy items. We welcome combined shipping for multiple items. Just ask or send us a convo and we would be happy to find the best shipping option to get the lowest prices for you.

All international Mail could take up to 8 weeks to arrive. I am not responsible for any fees or taxes.

Please feel free to contact us with any problems. We are always here to help. Making our customers happy is our #1 priority.
CHRISTMAS SEASON DELAYS (NOVEMBER 1-DECEMBER 31)
We understand urgency and prompt delivery of your order during this season, however, delays can happen due to large amounts of orders to process. A refund cannot be given if your item arrived later than expected. Please know that we are working very diligently to get your items to you ASAP.
We don't accept returns or exchanges unless there was a mistake on our end. However, Please contact us if there is any problem with your order.

I am not responsible for shipping delays or any lost or damaged items. I have no control over the package once it has been sent.

Insurance is always added. If your product is lost or damaged with the post office, contact them with your tracking number.

If the shipping cost is above the price you paid for the shipping, we will need those additional charges from you before we can ship your cutting board. Shipping prices cannot be determined until we are ready to ship the item. We try our best to keep shipping cost as low as possible to make it more affordable for you.
Additional policies and FAQs
DELAYS:
Delays in production can happen and we ask for your understanding. Please plan ahead for shipping times. Proof requests can delay the production of the order. Estimated shipping times are ESTIMATES only and can vary depending on work load and material availability.

Due to the uniqueness and rustic charm of each piece, and the nature of hand made wood products, expect variations of color, small knots, mineral streaks, hairline cracks, etc.. Each piece is one of a kind and we will not ship any products with significant defects that take away from the structure or beauty of each piece. The natural colors and grain of the wood will vary from piece to piece. Bamboo has the most color variations (when engraved/burned) of the materials we sell and will have varying shades of brown/black and white/tan.

Please allow for slight variations in the tone and the grain of the materials, which may vary between your cutting boards and the one shown in the photo listings.
These are natural cutting boards. They are not stained. Each piece of wood is unique and will be different in every board. THE BOARDS ARE NOT SEALED AFTER ENGRAVING DUE TO THE FACT THAT IT IS NOT A GOOD IDEA TO USE CHEMICALS ON A CUTTING BOARD USED FOR FOOD.

Some images engraved on the final product can vary slightly from the images in the listing.

The engraving process is a burning process. Each piece of wood burns differently. Depending on hardness and age of the material, the material can burn differently with varying depths and color of burn.
***Laser engraving is a burning process with a high powered Laser beam. The resulting burning of the wood/material can often have a smell of burnt wood that lingers. The smell will go away as it ages. The burning process can also leave variations in detail and color depending on the material. Bamboo seems to vary the most in burning color.
****When engraved, Bamboo varies the most in burn color. Walnut and Red Alder have a more consistent color when burned/engraved.
*****When burned/engraved, Bamboo has an odor that is less pleasing to some. Although this odor does go away, it can linger for a couple days. To help this, I suggest placing a drop of your preferred essential oil on a corner of the engraved/burned area. The Bamboo absorbs it nicely and will emanate that smell.

AFamilyForest.Etsy.com reserves the right to utilize photos taken of any and all orders which may include personalized items in any and all listings, both existing and new, for marketing purposes and as product examples. If you do not wish to have your personal item used as a display, please notify us within 24 hours of making the order.
Privacy
Privacy Notice
This privacy notice discloses the privacy practices for (AFamilyForest.Etsy.com). This privacy notice applies solely to information collected by this website. It will notify you of the following:

What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
What choices are available to you regarding the use of your data.
The security procedures in place to protect the misuse of your information.
How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

See what data we have about you, if any.
Change/correct any data we have about you.
Have us delete any data we have about you.
Express any concern you have about our use of your data.
Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via email.

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.

More information

Last updated on Oct 15, 2019
Frequently asked questions
Where does the personalized text go on most cutting boards?

You may specify where you would like your personalized text placed in the "note to seller" section at checkout. The personalization can be virtually placed anywhere, only please remember that they are made for looks on one side and cutting on the other. If not specified, we will choose where to place it.

Are wood cutting boards better than plastic or glass?

We prefer Bamboo, Maple or Walnut wood because it won’t scar as easily as plastic and you won’t have to replace it as often if you are diligent about upkeep. (Be sure to always wash and dry your board well, and also lightly rub it with mineral oil to prevent moisture and bacteria from seeping in.) Furthermore, not only will your wood board last, but it will also help your knives last, because hard wood boards won’t dull your blades as quickly as plastic boards will. Ultimately, whether you use wood or plastic, the best method for ensuring safety is to use separate cutting boards for raw meat and poultry, and for your vegetables, fruit and prepared food. This limits cross-contamination, which is the biggest danger.

Care instructions

Below are some simple care instructions to prolong the life of your cutting board.
You’ll need the following:
A soft cloth/paper towel, food grade mineral oil, or wood conditioner.
Instructions:
1. Before starting, make sure your cutting board is as clean as possible and thoroughly dry.
2. Using a clean, soft cloth or paper towel, apply the mineral oil in an even layer over the entire wood surface.
3. Let the oil soak in, overnight if possible, or for a couple hours. (You can also reapply until the wood stops absorbing the oil.)
4. Remove any excess oil with a clean, dry cloth or paper towel.
5. Enjoy your rejuvenated cutting board!

Things to remember:

CUTTING BOARDS:
Hand wash only! Do not soak or submerge your cutting board in water.
• Monthly use of mineral oil or wood conditioner is recommended. Using this periodically will extend the life and enhance the beauty of your boards.
• Our engraved boards are designed to be displayed on the engraved side, but are fully functional for cutting, chopping, and slicing on the reverse.
• Never put wooden boards in the dish washer.
• Do not use olive oils or vegetable oils, as they turn rancid quickly.
• A great way to clean the board after daily use is with a lemon half and salt. Sprinkle salt on a dirty board then rub the lemon on the board vigorously. Rinse and dry.
***Thank you from all of us here at AFamilyForest!!