ahindle78

Charm City Creative Designs

Belcamp, Maryland · 919 Sales

ahindle78

Charm City Creative Designs

Belcamp, Maryland 919 Sales On Etsy since 2011

4.5 out of 5 stars
(189)

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angel hindle

Reviews

Average item review
4.5 out of 5 stars
(189)
jasoncouturier3

jasoncouturier3 on Jan 17, 2017

1 out of 5 stars

They are stickers put on a glass, I expected higher quality, long lasting graphics. The stickers were peeling off when I received it. It was a gift for a friend and I could not gift it due to quality. On top of that the seller would not refund my money so its a PayPal dispute now. Very disatisfied

angel

angel responded on Jan 19, 2017

It would have been nice if I was actually contacted by the customer after our initial conversation on shipping date if he had an issue with his custom item and sent me photos of damage so that I could make it right which did not happen. I was notified by a PayPal dispute notification instead and all my policies, procedures and materials used are listed in several areas of my listings and in my shops main page, it is up to the customer to READ the listing. The item is not hand painted and does not say that anywhere in my shop. It is made with high quality outdoor vinyl they are not stickers. All my items include insurance and packed very well to make sure your custom item arrives in good shape. Well after submitting my policies, procedures and shop listings to show the item he purchased PayPal Ruled in my favor!

cartouche1

cartouche1 on Dec 19, 2016

5 out of 5 stars

Excellent! This person took time during hectic holiday rush to make a quality product and ship quickly. Thank you for your extra special Customer Service!

View all 189 reviews

About

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Shop policies

Last updated on February 2, 2016
I am lover of all shabby chic, vintage finds and love to shop for treasures to upcycle and pass on to my customers who also have the love of upcycled vintage treasures. Because we sell upcycled vintage & antique items no two items will be the same and minor flaws are to be expected due to age of the item. We post several pictures of my items and give details on item and any flaws that it may have so that the customer knows exactly what they are purchasing. We want our customers to be happy with their items and also have custom items for sale please email me for the purchase of those products so that I can get all the details. We try our best to describe and provide photos of each item that we sell but colors may not be exact due to camera and lighting in the room, Also Photos in the listings are just examples of previous orders we have made, not the qty of the glasses or items you will receive, please make sure to READ all details of the listings. Email me with any questions before purchasing.

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
Payment
Payment is paypal only. Paypal does accept credit cards and you do not need a paypal account to pay by credit.

Payments need to be received with in 48 hours or purchase will be cancelled and relisted for sale.
Please read the items details and measurements before purchasing an item we do not accept cancellations after 1day, due to preparing item for shipping. This helps get items to the customer in a quicker manner.
Shipping
We ship items with the united states postal service. Items will be shipped 2-4 days after confirmed payment has been received unless it is a personalized item which takes time to create. If item is not paid for within 48 hours purchase will be cancelled and item will be relisted. Items are packed with bubble wrap, packing peanuts and paper etc. We pack items very well to ensure a safe arrival. We can not be responsible for the post office and the handling of the packages if you would like to purchase insurance for your item please email me prior to purchase so we can adjust your invoice. Most packages come with insurance. I have had a few negative experiences with packages that I had purchased insurance for and decided to update my policy an require buyer to file claim with USPS. This will cut down on invalid claims on my end,it will be the buyers responsibility to handle claim with postal service. NO refunds will be given.

We also can not be responsible for arrival dates even when priority is purchased these dates are estimated dates and once package leaves my hands we can not be responsible for the items or delivery dates.

We do not ship outside the us.
Refunds and Exchanges
No refunds will be accepted. Items sold with dimensions listed and pictures of items so customer knows exactly what they are purchasing. I package items to arrive safely to your home and encourage all buyers to purchase insurance on items in case of damage, loss etc. Items that are custom ordered or personalized can not be returned for any reason unless broken then insurance claim can be started with USPS and pictures of package and item even if in bad shape need to be emailed to me ASAP to ensure speedy refund. If my shop and buyer agree to a refund in certain situations shipping will not be refunded only amount of items purchased will be refunded.
Additional policies and FAQs
Please do not leave negative feedback without contacting us first. If you have a concern please let me know and we will try my best to handle the situation. We want all our customers happy and to return. We check emails daily as to I am a full time teacher so please give me time to respond to your emails.

If you see an item that is upcycled and painted that you like and want in a different color we can repaint for you in the color of your choice please email me with info.

Personalized and Custom Orders- these items are made to order and personalized for the buyer preferences and can not be returned or refunded for any reason. Please see policy above for more details or email me with any questions to this policy prior to purchase.

Reserving- We will be happy to reserve a item for you for up to 5 days, if item is not paid for on the 6 th day the item will be relisted.