HappyHeartMonograms

Happy Heart Monograms

Huntsville, Alabama · 400 Sales

HappyHeartMonograms

Happy Heart Monograms

Huntsville, Alabama 400 Sales On Etsy since 2011

0 out of 5 stars
(75)

HappyHeartMonograms is taking a short break

Loading
Holly Maher

Contact shop owner

Holly Maher

Reviews

No reviews in the last year
ggwynette

ggwynette on May 29, 2016

1 out of 5 stars

I would have given her zero stars, but that is not an option. She sent me the wrong color for the initials then refused to re-do them (claiming that "light turquoise" is green!). My daughter is very disappointed, especially since this is her only favor for her birthday sleepover party which is only a week away. My honest recommendation is go with a different seller!!!

Holly

Holly responded on Jun 10, 2016

I am very sorry that this order did not meet buyers expectations as I strive to please all of my buyers and offer amazing customer service. I ask questions to ensure I produce a product that is exactly what the buyer wants. In this particular order the buyer requested and confirmed that she wanted "light turquoise" in all conversations. She did not say she really wanted "Tiffany blue" or "robin's egg" blue until after she received the product. I always strive to please my customers and I did not refuse to redo the product. I was on vacation and could not redo the items in time for her to receive them for the birthday party. I did offer a full refund, but she decided to keep the items and asked for a 30% discount, which I gave her.

View all 75 reviews

Shop policies

Last updated on June 23, 2011

Accepted payment methods