ajoyfulriot

A Joyful Riot wants all of our customers to be 100% happy with their purchases. If the item you've received is not satisfactory for you, we'll allow a return within 14 business days. Your money, less shipping charges, will be refunded via PayPal once we receive the item/s and have determined them to still be in their original condition. We will also allow exchanges for other merchandise in our store. The amount paid for the returned item will be applied to your new purchase and then you will be charged the remainder of the bill.

Payment is required within 48 hours of purchase. If payment has not been made within that time frame and we have not been contacted by you or recieved responses to our attempts of contact, orders will be cancelled and items relisted.

We accept payment through PayPal only. Paypal is safe, secure, easy to use and makes it possible for you to pay using a debit card, credit card or bank account. You do not need a PayPal account to pay for your items through PayPal. After you have chosen the PayPal method at checkout, click the "Pay Now" button. Scroll Down and you will see the option to pay with a credit or debit card without having to sign up for a PayPal account.

Items will be shipped once we receive confirmation of payment.

We ship to your PayPal address unless otherwise requested, please make sure your PayPal address is correct. If you would like your items to go somewhere else, please contact us with that address.

Domestically, we ship via USPS, usually First Class Mail which should arrive in 1-3 days. Heavy or oversize items will either be shipped by Parcel Post or Flat Rate Priority, whichever is cheaper. Parcel Post has an estimated delivery of 2-8 days and Priority is 1-3 days. Please keep in mind that neither First Class Mail, Priority Mail or Parcel Post have guaranteed delivery dates, these are just the USPS-provided guidelines. If you need an item by a certain date or need overnight shipping, contact us and we'll arrange an alternate shipping method to suit you.

If you're in Hawaii or Alaska, please allow at least two weeks for delivery, longer around the holidays.

We ship worldwide! International shipping methods and prices vary depending on the destination country. If there is no international shipping quote included in the listing, please contact us, we'll be happy to get one to you. Please note that international buyers will be responsible for all customs and duties. Please allow up to one month for international delivery.

We always make sure to package your items snugly and securely. Shipping insurance is always a good idea, if you're interested in purchasing insurance on your order, contact us and we'll send you an invoice for it. Its usually between $1.75-$2.25 depending on the price of your items. A Joyful Riot will not be responsible for items that are uninsured.

We are happy to arrange gift packaging. If you are interesting in that, please let us know prior to processing your payment; gift packaging is an additional $3.00.

We do offer combined shipping discounts, the prices for which will be included in each listing. We charge the amount for the heavier item first then the discounted amount listed for each additional item. If the actual shipping charges are less than what we've charged you by more than $2, we'll refund the difference via PayPal.

Custom Ordering: Many of our items are personalizable, such as monogrammed items. It will be noted in these listings if that is the case.
All our items are unique and many include upcycled materials or fabric that we may not have access to again. However, many of our accessories can be reproduced. If there was an item you loved but let it get away or you would like another item like the one you already have, contact us! We will let you know if that item can be created again and we'll do it for you if we can!

A Joyful Riot reserves the right to refuse a sale to anyone with a history of abusive feedback and/or malicious behavior towards other Etsy members.