Your satisfaction is my ultimate goal so I'll work with you to fix if there be a problem. I pride my workmanship and try hard to give the best.

Yet, sometimes things may come apart or get loose and if it is my problem with workmanship or service, I'll fix that at my cost but it has to be sent with in seven days, unused. Shipping charge will be on me one side.

If you don't like a product you may return it for full refund with in seven days and in original condition. The shipping cost is yours.

If your item does not fit properly, please note that I am willing to re size any piece of jewelry for free within 30 days from date of purchase minus shipping charges.

Please contact me before returning an item. Returned items should be in new, unworn condition in the original packaging. Refunds will be given once the product is received by me. Shipping charges will not be refunded.

My primary form of payment method is with PayPal .

*Please note that you don't need a PayPal account to use your credit card via PayPal - just click the payment button and you can choose the option to pay with credit card or debit without signing up for an account.

Gift Card- I also honor Etsy gift cards.

There will be state sales tax of 9.25% added in PayPal if you live in California.



If you have questions about anything, please convo me- or just e mail me at ditabasu{at}gmail.com

I do my best to create something wonderful for you to enjoy and have in your hands as soon as possible! Pieces will arrive beautifully packaged in a cotton filled gold box packed with much care, ealed with a ribbon, or in an organza pouch secured in bubble wrapped package, ready to give as a gift.

I try to re use and recycle materials for shipping. So the outer box may be something that I have recycled , but inside there will be a box just for you.

Packages within the U.S. are sent First Class with FREE delivery confirmation. I may use Priority mail if you so please with additional charge. Let's communicate before I ship.

International customers-

I'll ship your packet in USPS First Class International Mail and e mail you the picture of the Custom Clearance Receipt Form as a documentation of mailing it from my end.

Please realize custom duty is not my responsibility. Each country has different system and may charge different duty. When I send it I put the price you pay with out the shipping.

Insurance:

Insurance is also available at your request which will require additional cost and we must communicate before I ship. I'll discuss that with you before mailing. If insurance is not purchased, I cannot be responsible for the package once it leaves my hands. If something unfortunate should happen,

I will do my best to make things right. If you would like USPS Priority or prefer another method of shipment, please contact me prior to paying. Please wait for a revised invoice after your purchase if you wish to add insurance.


Most shipments are mailed within 1-3 working business days. If you should need your order sooner please let me know. If there is a delay for some unforeseen reason, I will email you immediately.

CUSTOM ORDERS:

If I make a custom order for you it may take longer. In that case I will communicate with you and e mail you when it will be ready. Some times it takes just one or two extra days if the materials are there, but if I need to buy the materials it may take longer.

Please double check your shipping address, I always ship to the exact name & address on your payment Info. If you would like your package to ship to a different address you must convey to me through email immediately after payment.

• I live in Walnut Creek CA. If you are a local customer and would like to come to my studio to pick up your order, e mail me before, I'll take off the shipping charge for you and re list. and I will send you a revised invoice with no shipping charges.

Your satisfaction is my sole goal. I commit to give you the best product and service I can.

Custom order - Let's see if I can make something for you that you visualize. I'll be very interested in doing that. Convo me.

My home/studio is smoke free and pet free.

I live in Walnut Creek, 30 miles from San Francisco, in the Bay Area. If you are available to pick up in person or if I can meet you in this area we may by-pass the shipping thing altogether. Let's talk.