♥♥ If there is an issue with your order please contact me first.

♥♥ I will REPLACE items broken in transit. Breakages will require a photograph for proof. Once I have proof I will mail out replacements. Please contact me through the Etsy conversation and not to my email address. It may be overlooked there.

♥♥ If you are unhappy with your items, I will refund only after I have received items back in good condition. Cost of postage will not be refunded. Buyer pays for return shipping costs.

♥♥ Items which need to remain flat such as rugs, kits and signs need to be returned in the box I sent them in or similar. If a returned item is damaged due to insufficient support in packaging I will not refund as I can't sell it.

♥♥ I can not offer replacements or refunds on orders older than 40 days. Please open your packages immediately upon receipt to check for any breakages etc, and contact me as soon as possible to arrange for replacement or return.

♥♥ PDF purchases are non-refundable, please select your purchases carefully.

♥♥ An order, once in the mail, can not be cancelled. Items must be returned and in good condition before I will issue a refund.

♥♥ All orders are photographed as they are packaged. I use these and they are accepted as evidence of proof sent should a case of non arrival is opened. Both Etsy and Paypal will accept photographs.

♥♥ Threats of leaving negative feedback does not bother me. It speaks to your character and not mine. I do not ask Etsy for them to be removed either.

♥♥ I accept credit card payments through Paypal. Select 'Paypal' during Etsy checkout. Once at the Paypal page you can either sign in to your existing Paypal account to process the payment, or look towards the bottom of the page and select 'Check out as a Guest'.

♥♥ All my items are made once your order is placed, taking 7-10 days. If for what ever reason my work is held up I will contact you to let you know. ♥♥

♥♥ I can offer a lay away. Please just convo me to set one up.♥♥

♥♥ Etsy Gift Cards can be accepted via Etsy Payments option (the first payment option listed in checkout).

GENERAL SHIPPING INFORMATION FOR ALL REGIONS

~ Below in COST GUIDE PER REGION you can more accurately predict the cost of
shipping.

~ Etsy do now charge a 5% fee on shipping costs.

~ The shopping cart system will not combine shipping costs. I must do this after your order is placed and filled out. Once I know the cost of shipping required I then will refund you any difference over $1.50. So the cost of shipping will appear to be to costly but you will be refunded all cost overages.

~TRACKING IS NOT MY RESPONSIBILITY. IT MUST BE PURCHASED DURING CHECKOUT.

~ Also please note that these costs are a guide only, depending on combinations
of items ordered.

~~~PROCESSING TIME~~~
I quote up to 9 days processing time to allow for more extreme cases. But usually a simple order can be out in 3-4 days. Once an order is placed then items are made. Decal items need time to dry and set, fabric needs to be printed, kits are made up etc All the while ensuring earlier placed orders are seen to and sent out in time. Larger orders or busier weeks will require more time to complete all work.

♥♥

COST GUIDE PER REGION - currency in AUD

AUSTRALIA
Time – 5-10 days times are quotes only.
Cost –
:6 to 10 porcelain items - padded bag - $5.00.
:11 - 15 porcelain items - flat letter box - $5.00
: 15+ porcelain items - box - - $11.30
: Flat items (signs, rugs, towels, kits etc) - $5.00
: Registered add - $2.95
:Priority add - $1.50
: Express Parcel - $14.30 (next day delivery
cannot be guaranteed as I live in a rural area, priority
mail is often a better option.)

NEW ZEALAND
Time – 10-15 days times are quote only
Cost –
:6 to 10 porcelain items - padded bag - $5.10
:11 - 15 porcelain items - flat box - $10.20
: 15+ porcelain items - box - - $14.55
: Tracked (purchase during checkout) - $21.85

CHINA
Time – 15-30 days times are quotes only
Cost –
:6 to 10 porcelain items - padded bag - $5.30
:11 - 15 porcelain items - flat box - $10.60
: 15+ porcelain items - box - - $16.80
: Tracked (purchase during checkout) - $23.80
: Flat items (signs, rugs, towels, kits etc) - $5.30

ASIA and PACIFIC IS- ( Hong Kong, Indonesia, Japan, Malaysia, Thailand, Singapore ,Tonga.)
Time – 15-30 days times are quotes only
Cost –
:6 to 10 porcelain items - padded bag - $5.30
:11 - 15 porcelain items - flat box - $10.60
: 15+ porcelain items - box - - $18.00
: Tracked (purchase during checkout) - $25.00
: Flat items (signs, rugs, towels, kits etc) - $5.30

US and CANADA.
Time – 15-30 days (CA, IL, TN and FL often take longer) times are quotes only.
Cost –
:6 to 10 porcelain items - padded bag - $6.00
:11 - 15 porcelain items - flat box - $10.60
: 15+ porcelain items – box - $20.00
: Tracked (purchase during checkout) - $27.00
: Flat items (signs, rugs, towels, kits etc) - $6.00

~ USPS DELIVERY ALERTS.
https://about.usps.com/news/service-alerts/resident-weather-updates.htm

UK and IRELAND
Time – 15-30 days times are quotes only.
Cost –
:6 to 10 porcelain items - padded bag - $6.00
:11 - 15 porcelain items - flat box - $10.60
: 15+ porcelain items – box - $24.20
: Tracked (purchase during checkout) - $31.20
: Flat items (signs, rugs, towels, kits etc) - $6.00


EUROPE IS DIVIDED INTO TWO GROUPS - if you do not see your country please ask.

EU1 (Germany, Italy, France, Netherlands, Norway, Spain, Sweden, Switzerland)
Time – 15-30 days times are quotes only - delays up to 6 weeks not unheard of (Italy).
Cost –
:6 to 10 porcelain items - padded bag - $6.00
:11 - 15 porcelain items - flat box - $10.60
: 15+ porcelain items - box - - $25.30
: Tracked (purchase during checkout) - $32.30
: Flat items (signs, rugs, towels, kits etc) - $6.00

EU2 (Belgium, Denmark, Greece, Finland, Iceland, Poland, Russia, South Africa,)
Time – 15-30 days times are quotes only - delays up to 6 weeks not unheard of.
Cost –
:6 to 10 porcelain items - padded bag - $6.00
:11 - 15 porcelain items - flat box - $10.60
: 15+ porcelain items - box - - $30.55
: Tracked (purchase during checkout) - $37.55
: Flat items (signs, rugs, towels, kits etc) - $6.00

REST OF THE WORLD (Egypt, Kuwait, UAE, Saudi Arabia,)
Time – 15-30 days times are quotes only - delays up to 6 weeks not unheard of.
Cost –
:6 to 10 porcelain items - padded bag - $6.00
:11 - 15 porcelain items - flat box - $10.60
: 15+ porcelain items - box - - $32.05
: Tracked (purchase during checkout) - $39.05
: Flat items (signs, rugs, towels, kits etc) - $6.00


Other Information.
~ As a seller I am not held accountable for mail that is late or lost and therefor I
am not required to give a refund. Once I have made up an order, addressed a
package with stamp and customs slip I take a photo as evidence of having
fulfilled my requirement of the sale. This photo is accepted by Etsy as proof of
sending and what I submit if a case of 'Not received' is opened. I can not be
held accountable for what another company or business does with the mail
once it is no longer in my possession.

~ These prices include packaging and handling.

~ Much larger order, 30 items + will require more packaging.

~ Status of your order can be found in 'Your Account' and then 'Purchases'.

~ Please ensure your address information is current.

~ I will not mark 'as gift' on CN22 customs form. It is against the law and is tax fraud.

~ Mail will be held up during busy periods such as Christmas. Events such as
elections, Olympics, Royal visits, political unrest and terrorist attacks will
reduce the speed of mail as security is tightened. Add up to 2 weeks to quote
shipping times.

~ Mail sent before Christmas/New Year period expect up to 6 weeks for delivery.
To guarantee Christmas delivery order no later than Oct 30.

~ I live in rural NSW, mail can take a week just to reach customs before leaving Australia, please remember this when considering shipping times.

~ Items greater than 20mm in thickness will have to be sent in a box, they will no
longer qualify as large letter mail and so shipping costs is greater for these
items.

~ If tracked shipping does not appear during checkout contact me to arrange
tracked shipping.

~ "Marked as gift" means I will not include an invoice in your parcel but do keep in mind that for international orders I must declare the value of your order on the front of the package on the green customs sticker.



## IMPORT VAT AND OTHER DUTIES ##

Import VAT and Customs duty is collected by the customs department of the destination country and is the responsibility of the buyer. I do not charge or collect these taxes and duties. The following information is a guide for your convenience.

Import VAT and Customs Duties for residents of EU countries: Import VAT and other duties are charged on VALUE OF MERCHANDISE when the value is greater than €22. VAT is then calculated on total cost including the cost of shipping. Customs Duty is not usually charged if the value of the goods does not exceed €150. Import VAT is collected by Customs authorities and passed on to the EU. It falls under the category of 'Import Duties', and is charged at the same rate as standard VAT payable on all goods purchased within the EU.

At a glance here is a list of some EU countries and the Import VAT charged on total value of goods, including cost of shipping and insurance:
Denmark – 25%
Germany – 19%
Finland – 23%
Italy – 20%
Belgium – 21%
France – 19.6%
Spain – 21%
Netherlands – 21%

##As an example an order of 9 plates sent to Germany would likely incur an Import VAT of €6.09.

UK - Import VAT and Duties for residents of UNITED KINGDOM: The standard Import VAT rate for importing items into the United Kingdom is 20%. Duty is not charged, but Import VAT may be charged, if either the total value of the goods (not including shipping charges or insurance) does not exceed £135 or the amount of duty payable on any given item, does not exceed £9. Neither duty nor VAT is payable if the total value of the goods (not including shipping charges or insurance) does not exceed £15.

UK BUYERS PLEASE NOTE: Any package assessed as being liable for Import VAT or customs duty charges will also incur a ROYAL MAIL HANDLING FEE OF £8. Other EU countries may also have handling fees, it is in the buyer's interest to make themselves aware of their own country's taxes and duties.
## If you wish to avoid customs charges please keep your purchase totals below the limit set by your country's government and taxation authority. Multiple smaller orders may cost less in the long run than one large order. I will not falsify the value on customs forms.

OTHER REGIONS CONTACT ME FOR SHIPPING QUOTES IF YOUR AREA DOES NOT APPEAR IN CHECKOUT.

ANSWERS TO MOST COMMONLY ASKED QUESTIONS.

****************************************************************************************
SHOP HOURS - I mail out Friday/Monday. While orders can be placed at any time I do follow a weekly work routine. Orders placed up to Thursday morning will be processed and sent out in that Fridays or following Mondays mail out. Orders made after this time will be part of the following weeks work and sent out with that weeks mail. I am usually unavailable to answer emails on the weekends or public holidays. Please remember there are other customers who have placed orders before yours and I am making their orders as well. I do not place one customers order before another, no jumping the queue.


PDF FILES - DOWNLOADING.
Please follow this link on information on how to access your files.
https://www.etsy.com/au/help/article/3949

CUSTOM ORDERS
I sometimes can do custom work. I depends mostly on how much time I have available. I do charge a flat $10.00AU fee and there may other fees depending on the difficulty of the job .

LARGE ORDERS, OVER 30+ ITEM WILL TAKE LONGER TO MAKE. PLEASE ALLOW UP TO FOUR WEEKS FOR LARGE ORDERS TO BE MADE.

MY ITEMS ARE NOT GUARANTEED AS SUITABLE FOR WEARABLE ART OR JEWELRY.

ALL ITEMS ARE MADE TO ORDER.

PLEASE NOTE THAT A LOT OF THE ITEMS I SELL ARE USING IMAGES OF ANTIQUE AND VERY OLD THINGS. SO THEY WILL NOT ALWAYS BE PERFECT, CLEAR AND WITHOUT IMPERFECTIONS. THAT IS THE WAY OF OLD THINGS.

ETSY POLICY ON THIS IS AS FOLLOWS.
"Etsy provides a marketplace for crafters, artists, and collectors to sell their handmade creations, vintage goods, and craft supplies.
Sellers can also use outside manufacturers to help produce their items, provided they submit an outside manufacturing application and it's approved."

I already offer the best price, there are no discounts. To ask for a discount is to assume that I am overcharging. I can assure you I am not. I also will not reduce the price of my work so that you can make more profit when you resell it. Would you?

All PDF files will be emailed with 8 hrs. Please consider time zones.

My workshop is smoke and pet free.

The following link is a good site which converts cm's to inches in fractions rather than decimal.
http://www.metric-conversions.org/length/centimeters-to-inches.htm

~The ceramic items are not all perfectly the same, there will be small variations.

~ Plate stands that I use to display my plates for photos are not part of the sale.

~ Colour technology and settings in the screens of computers, ipads, and smartphones all vary, therefore there may be a slight colour difference between the photograph as viewed on an individual's screen and the item received. I take photographs in good natural light in order to represent the items in the most accurate way possible.

~All of my items are intended for adult collectors only. NOT FOR CHILDREN.

~ If you would like one of my items altered in some way please ask me if it can be done before purchase. Having bought it will not change the availability of alteration.

~ I too am subject to problems such as held up mail, colds and flu, internet loss, flat car batteries, computer crashes and all the other chaos that comes with life. I am a single parent of two children and they do take priority in my life.

~ I do not respond kindly to abuse, threats of negative feedback or accusations of theft if your parcel hasn't arrived.

~ I reserve the right to refuse individuals who are abusive.

I WILL NOT TOLERATE RUDE AND ABUSIVE BEHAVIOR IN EMAILS. PLEASE DO NOT SEND MAIL WHEN YOU ARE IN A BAD MOOD. BEING RUDE AND NOT VERY NICE WILL NOT HELP YOU OR MYSELF.