LavandeHouse

♥♥ If there is an issue with your order please contact me first.

♥♥ I will REPLACE items broken in transit. Breakages will require a photograph for proof. Once I have proof I will mail out replacements. Please contact me through the Etsy conversation and not to my email address. It may be overlooked there.

♥♥ If you are unhappy with your items, I will refund only after I have received items back in good condition. Cost of postage will not be refunded. Buyer pays for return shipping costs.

♥♥ Items which need to remain flat such as rugs, kits and signs need to be returned in the box I sent them in or similar. If a returned item is damaged due to insufficient support in packaging I will not refund as I can't sell it.

♥♥ I can not offer replacements or refunds on orders older than 40 days. Please open your packages immediately upon receipt to check for any breakages etc, and contact me as soon as possible to arrange for replacement or return.

♥♥ PDF purchases are non-refundable, please select your purchases carefully.

♥♥ An order, once in the mail, can not be cancelled. Items must be returned and in good condition before I will issue a refund.

♥♥ All orders are photographed as they are packaged. I use these and they are accepted as evidence of proof sent should a case of non arrival is opened. Both Etsy and Paypal will accept photographs.

♥♥ Threats of leaving negative feedback does not bother me. It speaks to your character and not mine. I do not ask Etsy for them to be removed either.

♥♥ I accept credit card payments through Paypal. Select 'Paypal' during Etsy checkout. Once at the Paypal page you can either sign in to your existing Paypal account to process the payment, or look towards the bottom of the page and select 'Check out as a Guest'.

♥♥ All my items are made once your order is placed. If for what ever reason my work is held up I will contact you to let you know. ♥♥

♥♥ I can offer a lay away. Please just convo me to set one up.♥♥

♥♥ Etsy Gift Cards can be accepted via Etsy Payments option (the first payment option listed in checkout).

GENERAL SHIPPING INFORMATION FOR ALL REGIONS

** Christmas period means there will be a substantial slow down in shipping times. Purchasing tracking will mean a faster delivery time. It must be purchased during checkout.

~ Below in COST GUIDE PER REGION you can more accurately predict the cost of shipping.

~ My responsibilty for shipped orders ends once I hand it over to Australia Post and other shipping services. I am not responsible for tracking or finding parcels once shipped unless you have purchased tracking but I am only able then to help in contacting Australia Post.

~ Etsy do now charge a fee on shipping costs.

~ The shopping cart system will not combine shipping costs. I must do this after your order is placed and filled out. Once I know the cost of shipping required I then will refund you any difference over $1.50. So the cost of shipping will often appear to be a larger sum but you will be refunded all cost overages.

~TRACKING IS NOT MY RESPONSIBILITY. IT MUST BE PURCHASED DURING CHECKOUT. I do not refund orders that have no tracking and claimed to have not been delivered. I take photos of stamped packaging which when used in a case dispute will act as evidence of being shipped.

~ Also please note that these costs are a guide only, depending on combinations of items ordered.

~~~PROCESSING TIME~~~
I quote up to 7 buisness days processing time. But usually a simple order can be out in 3-4 days.

♥♥

COST GUIDE PER REGION - currency in AUD, updated April 2022.

AUSTRALIA
Time – 5-10 days times are quotes only.
: Large letter mail - $5.00
: Express large letter mail - $10.00
: Parcel - $11.50
: Express Parcel -$14.50

NEW ZEALAND - ZONE 1
: Large letter mail 25+ days - $5.00 - 10.00
: Parcel tracked 14 days - $17.00

US and CANADA - ZONE 2
: Large letter mail 20+ days - $6.00 -15.00
: Parcel tracked 10-25 days - $23.00

~ USPS DELIVERY ALERTS.
https://about.usps.com/news/service-alerts/resident-weather-updates.htm

CHINA, ASIA AND PACIFIC IS - ( Hong Kong, Indonesia, Japan, Malaysia, Thailand, Singapore ,Tonga.) - ZONE 3
: Large letter mail 25+ days -$5.00 - 12.00
: Parcel tracked 20 days - $21.00

UK, IRELAND, MAJOR EUROPEAN COUNTRIES - ZONE 4
: Large letter 25+ days - $6.00 - 16.00
: Parcel tracked 22 days - $29.00

REST OF THE WORLD - ZONE 5
: Large letter 25+ days - $6.00 - 17.00
: Parcel tracked 9-25 days - $34.00

IF YOU DO NOT SEE YOUR COUNTRY PLEASE CONTACT ME FOR SHIPPING COST BREAKDOWN. ZONES EEN HERE ARE SET BY AUSTRALIA POST.

Other Information.
~ As a seller I am not held accountable for mail that is late or lost and therefor I will not give a refund. Once I have made up an order, addressed a package with stamp and customs slip I take a photo as evidence of having fulfilled my requirement of the sale. This photo is accepted by Etsy as proof of sending and what I submit if a case of 'Not received' is opened. I can not be held accountable for what another company or business does with the mail once it is no longer in my possession.

~ These prices include packaging and handling.

~ Status of your order can be found in 'Your Account' and then 'Purchases'.

~ Please ensure your address information is current.

~ Mail will be held up during busy periods such as Christmas. Events such as elections, Olympics, Royal visits, political unrest and terrorist attacks will reduce the speed of mail as security is tightened. Add up to 2-3 weeks to quote
shipping times.

~ I live in rural NSW, mail can take a week just to reach customs before leaving Australia, please remember this when considering shipping times.

~ If tracked shipping does not appear during checkout contact me to arrange tracked shipping.

### PLEASE BE AWARE OF IMPORT VAT AND OTHER DUTIES RELEVANT TO YOUR COUNTRY ###
## IMPORT VAT AND OTHER DUTIES ##

Import VAT and Customs duty is collected by the customs department of the destination country and is the responsibility of the buyer. I do not charge or collect these taxes and duties. The following information is a guide for your convenience.

OTHER REGIONS CONTACT ME FOR SHIPPING QUOTES IF YOUR AREA DOES NOT APPEAR IN CHECKOUT.

ANSWERS TO MOST COMMONLY ASKED QUESTIONS.
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PDF FILES - DOWNLOADING.
Please follow this link on information on how to access your files.
https://www.etsy.com/au/help/article/3949

~ I work week days only. I am rarely near my PC over weekends so mail wont be answered till Monday.

~LARGE ORDERS, OVER 30+ ITEM WILL TAKE LONGER TO MAKE.
~MY ITEMS ARE NOT GUARANTEED AS SUITABLE FOR WEARABLE ART OR JEWELLERY.
~ALL ITEMS ARE MADE TO ORDER.
~PLEASE NOTE THAT A LOT OF THE ITEMS I SELL ARE USING IMAGES OF ANTIQUE AND VERY OLD THINGS. SO THEY WILL NOT
ALWAYS BE PERFECT, CLEAR AND WITHOUT IMPERFECTIONS. THAT IS THE WAY OF OLD THINGS.

~My workshop is smoke and pet free.
~The ceramic items are not all perfectly the same, there will be small variations.
~ Colour technology and settings in the screens of computers, ipads, and smartphones all vary, therefore there may be a slight colour difference between the photograph as viewed on an individual's screen and the item received. I take photographs in good natural light in order to represent the items in the most accurate way possible.
~All of my items are intended for adult collectors only. NOT FOR CHILDREN.
~ I too am subject to problems such as held up mail, colds and flu, internet loss, flat car batteries, computer crashes and all the other chaos that comes with life. I am a single parent of two children and they do take priority in my life.

~ I do not respond kindly to abuse, threats of negative feedback or accusations of theft if your parcel hasn't arrived. Mail is not handled by me but by the relevant postal services of our country/countries. It is with them that is responsible for slow or undelivered mail. Not me or any one else.

~ I reserve the right to refuse individuals who are abusive.

I WILL NOT TOLERATE RUDE AND ABUSIVE BEHAVIOR IN EMAILS. PLEASE DO NOT SEND MAIL WHEN YOU ARE IN A BAD MOOD. BEING RUDE AND NOT VERY NICE WILL NOT HELP YOU OR MYSELF

ETSY POLICY ON THIS IS AS FOLLOWS.
"Etsy provides a marketplace for crafters, artists, and collectors to sell their handmade creations, vintage goods, and craft supplies.
Sellers can also use outside manufacturers to help produce their items, provided they submit an outside manufacturing application and it's approved.