AlexisWinter

Follow along on instagram: @alexiswinter

Melbourne, Australia | 1988 Sales

AlexisWinter

Follow along on instagram: @alexiswinter

Melbourne, Australia 1988 Sales On Etsy since 2012

5 out of 5 stars (479)

Announcement   CONTACT: Etsy messages are checked on Fridays and orders are shipped on Saturdays.

Announcement

Last updated on Apr 14, 2017

CONTACT: Etsy messages are checked on Fridays and orders are shipped on Saturdays.

Alexis Winter

Contact shop owner

Alexis Winter

Reviews

Average item review
5 out of 5 stars
(479)
See reviews that mention:
quality 48 shipping 65 customer service 35
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About

Around the web

Shop members

  • Alexis Winter

    Owner, Maker, Designer, Illustrator

    I'm Alexis Winter, a creative based in Melbourne, Australia. www.alexiswinter.com

Shop policies

Last updated on April 1, 2018
Hello! Please take some time to read the shop policies below for information regarding your order.

Accepted payment methods

Paypal Visa Mastercard American Express Discover Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
Refunds and exchanges will be made on a case by case basis.

If you are unhappy for any reason, please contact me with your order number within one week of receiving your order and we will work together to remedy the situation.
Shipping
It is the buyers responsibility to provide the correct shipping address. If you provide an incorrect shipping address and your package has been shipped, it is not the responsibility of Alexis Winter. If you package gets returned to Alexis Winter, it may be shipped to your correct address, however the buyer is responsible for the additional shipping costs.
If you make a purchase and see that the address is wrong, please send a message with the correct information immediately.

FAQ:
"HOW QUICKLY DO YOU SHIP AFTER I'VE ORDERED?"
Orders are shipped each Saturday. This means your order will be packaged and mailed after 1-7 days of your order being placed.

"HOW LONG DOES IT TAKE FOR MY ORDER TO ARRIVE ONCE IT'S SHIPPED?"
I live in Australia and all orders are shipped from this lovely, far away continent surrounded by sea.

Orders are shipped through the Australia Post system and shipping time varies depending on your geographical location. Domestic orders can take between 3-5 business days to arrive, while International orders can take between 8-14 business days to arrive.

Estimated shipping times by area:
Australia: 3-5 business days*, once, shipping notification has been received.
United Kingdom: 8 business days*, once shipping notification has been received.
United States: 10-14 business days*, once shipping notification has been received.
Europe: 10 business days*, once shipping notification has been received.

*Business days are Monday-Friday, this does not include weekends.

"MY ORDER HASN'T ARRIVED YET? WHAT CAN I DO?"
Double check that you have allowed the appropriate amount of time for Domestic or International orders to be shipped and received. If your order has exceeded this time line, send me an Etsy message with your order details and I will follow it up for you.

"I ENTERED THE WRONG SHIPPING DETAILS, CAN YOU RE-SEND MY ORDER?"
Orders are not replaced due to incorrect address. Ensure you enter the correct shipping address while checking out.
*If you realise you have entered the wrong address, contact me as soon as possible so it can be amended before being shipped. This can only be done before an order has been shipped.

"HOW DO I KNOW WHEN MY ORDER HAS BEEN SHIPPED?"
Once I have shipped your order I will send you a shipping notification which will be emailed to you (the email linked to your paypal account) notifying you that your order is on it’s way!

"HOW DO I TRACK MY ORDER?"
International Registered Post from Australia is between $22.90 and $64.63 AUD. Because of this high cost, unless tracking is requested prior to ordering, all items are shipped Economy Air, through Australia Post. No tracking information is provided.
Additional policies and FAQs
IMPORTANT: Etsy messages are checked on Saturdays.

All illustrations are © Alexis Winter, all rights reserved.
Illustrations must not be copied or reproduced in any form without written permission.