alftextiles

hand made in hampshire

Petersfield, United Kingdom · 71 Sales

alftextiles

hand made in hampshire

Petersfield, United Kingdom 71 Sales On Etsy since 2011

0 out of 5 stars
(28)

Shop owner

anna

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Reviews

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Katherine Turner

Katherine Turner on Aug 18, 2014

5 out of 5 stars

Absolutely beautiful towels...soft and cosy and super cute! We all love them!! Thank you so much Anna, you were more than a pleasure to do business with. From a very happy mum and her three happy kids :-)

waffoo

waffoo on Jun 15, 2014

5 out of 5 stars

This is the second towel now that I've bought as gifts for new-borns, and both have been gorgeous, excellent quality, and such a personal idea for a present. Anna goes out of her way to get them done and delivered on time.

View all 28 reviews

Shop policies

Last updated on December 2, 2013
Thank you for visiting anna louise ford textiles. Here you will find a beautiful selection of personalised towels, cushions, lavender bags, shoe bags and crayon/felt tip rolls all hand made by me at my home in Hampshire, UK. If you have any questions please send a convo or an email to anna[!at] alftextiles.co.uk and I will get back to you as soon as I can.

I hope you enjoy browsing and shopping.

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Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
Payment
anna louise ford textiles only accept Paypal as a form of payment.

Payment should be received within 72 hours of the order placement. If payment has not been received within 72 hours and no explanation has been received from the buyer I reserve the right to cancel the order and relist the item.

Payment must be made in full and have cleared before the item is shipped.


Please note you can use a credit card through Paypal without needing to be a member of Paypal.

Choose the PayPal Option during checkout. After you submit your order click the "Pay Now" button. Scroll Down and you will see the option to pay with a Credit or Debit Card WITHOUT having to sign up for a PayPal account.



If you are new to etsy, try this handy guide:
http://www.etsy.com/help_guide_checkout.php

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Custom Duties and Taxes

ATTENTION NON-UK CUSTOMERS: Please note that we are not responsible for any duties/taxes/VAT/import/handling fees charged by other countries at customs, which often can be pricey. These charges are imposed by the destination country/postal system and are the responsibility of the buyer solely. Please be aware that you may have to pay additional monies to your government/postal system at time of delivery for the import of goods.

We will not mark any international packages as "gift" as it is illegal to do so and punishable by law.

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Shipping
Shipping within the UK all products are sent via recorded Second Class post so they will require a signature on delivery

Shipping internationally is via Airmail. This takes approx 3-7 working days.

Shipping via Airsure is available for priority orders. This takes approx 2-6 working days. You will receive a tracking number so that you can track the progress of your items and a signature on delivery is required. There will be a small additional cost to your order when using this option. Please contact me for a price.


I will contact you once your item has been posted; so you will know to expect it!

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Custom Duties and Taxes

ATTENTION NON-UK CUSTOMERS: Please note that we are not responsible for any duties/taxes/VAT/import/handling fees charged by other countries at customs, which often can be pricey. These charges are imposed by the destination country/postal system and are the responsibility of the buyer solely. Please be aware that you may have to pay additional monies to your government/postal system at time of delivery for the import of goods.

We will not mark any international packages as "gift" as it is illegal to do so and punishable by law.


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Delivery Address
Please be sure to enter your correct shipping address for purchases. In the event that Etsy and PayPal show two different addresses, your package will be shipped to the Etsy address. Responsibility for wrong or undeliverable addresses will lie with the customer.

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Refunds and Exchanges
anna louise ford textiles are as accurate as possible when describing and photographing products. If you have any queries, please ask before you buy, I would be happy to help you with more details. Please send an email or a convo.

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Returns
If for any reason you are unhappy with your order please contact me within 7 days of receiving your items.

I would be happy to refund you for any items that are ready for immediate resale, but unfortunately I will not be able to offer a refund or exchange for made to order/personalised items.

Once I have contacted you, please return the items undamaged in their original packaging along with details of your order. When I have received the item back safely I will arrange for a refund of the purchase price. I regret that postage will be payable by the customer for both directions and any charges that have been incurred, i.e. customs duties, VAT and/or any other charges will be deducted from the refund.

I will do my best to resolve the problem quickly.

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Additional policies and FAQs
Custom orders and enquiries are very welcome.

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