aliandmonti

"Ali and Monti" do not generally accept returns. Repairs and alterations to an item will be entertained depending on circumstance - send us an email or convo and we'll work something out.

Definitely alert us if your item has not arrived in a timely fashion or has arrived damaged. We will make every effort to see you are happy with the resolution of any issues.

Any returned items must be returned in their original packaging or similar (a sturdy shipping box with internal padding) and must be mailed USPS First Class with Delivery Confirmation.

I only accept PayPal payment in US Dollars.

Payment must be made in full and have cleared before the item is shipped.

If you are having any issues with Paypal, please do not hesitate to contact me and I will attempt to assist you in anyway that I can.

Items are shipped inside a sturdy shipping box.

Shipping is worldwide using USPS First Class shipping OR UPS and include a tracking number. All items are shipped within 72 hours of payment clearing (excluding weekends and holidays).

If your Etsy and PayPal address differ, please let us know in the “message to seller”. If you do not notify me and I cannot reach you within 72 hours after payment I will ship the item to the address furnished with Paypal. Please be sure that your Paypal address is correct to be protected under Paypal's seller policy.

***Please note that orders shipped outside of the US can take 6 weeks to arrive.***

International Shipping:
All packages will ship International Mail, with no tracking. If you would like to upgrade to a traceable service please advise.

Please also be aware that you will be held responsible for any CUSTOMS FEES. Please check with your local post office, before ordering to see what the customs fee rate is.

Ai & Monti Accessories is not responsible for packages lost, stolen, damaged or delayed in transit.

We will leave feedback after items have shipped.