I source only the best quality materials for my jewelry to make sure that my finished products are of the highest quality. My jewelry arrives promptly and beautifully packaged.
I welcome wholesale orders, please see below for further details.
Accepted payment methods
Returns and exchanges
Unfortunately, very occasionally items do go missing in the post. If your item has not arrived after 30 days (45 days for US customers see above under shipping), please contact me for a refund or replacement.
You can also read the step-by-step guide to payment here (copy and paste the address into your address bar) http://www.etsy.com/help_guide_checkout.php
The very helpful general buying FAQ's are here
Payment must be received within three days of purchase or the order will be cancelled.
TRACKING / INSURANCE
Within the UK shipping is via 1st class Royal Mail. Outside the UK shipping is via Airmail, PLEASE BE AWARE THAT AIRMAIL RANGES FROM 1-6 WEEKS FOR DELIVERY.
If you require a TRACKING NUMBER for your package you must purchase upgraded shipping via Airsure, International Signed for, Recorded Delivery, or Special Delivery, depending on where you are located. Contact me for more information and a price quote.
International customers may be required to pay customs duty on some larger packages. Please be aware that any applicable customs taxes & duties are the responsibility of the recipient. I can not legally mark packages as a 'gift' to avoid these duties.
Please be sure to enter your correct shipping address for purchases. In the event that Etsy and Paypal show two different addresses, your package will be shipped to the Etsy address.
If your item has not arrived after 30 days (45 days for US customers due to current issues and delays at US Customs), please contact me for a refund or replacement.
This timeline does not include fingerprint jewellery orders, rings or any other ‘custom’ orders. See individual listings for details.
*Please note that these dates are RECOMMENDATIONS only.
Due to custom delays or weather conditions, a package might take longer than you and me want but I can not be held responsible for those delays as it's out of my control. Please order early to avoid disappointment!
Additional policies and FAQs
I am happy to undertake wholesale orders.
Please contact me for terms, which include details of lead time, discounts and quantities. Wholesale orders are non refundable unless the items arrive damaged. All wholesale items arrive gift boxed.
I adore custom orders. They give me the opportunity to try something new and I love a new challenge. The beauty of marketplaces like Etsy is that they make custom orders very accessible to all!
I specialise in bridal custom orders, but also I am happy to tweak anything available in my shop e.g. you like it but would like a different gemstone or you love that cuff bracelet, but could it be made wider.
Please note that I do not accept custom orders which ask me to replicate another artists work.