Close

aliciawatkins' Shop Announcement

ATTN: THERE MAY BE DELAYS on your order. Please contact me in advance of ordering if you have any questions or a deadline.

PLEASE NOTE: I am EXTREMELY far behind in convos and convo responses after the holidays and a recent vacation. Please forgive my lateness in responding to you, and please do feel free to write again if I haven't replied in my usual time frame. I promise that I want to respond to everyone, and I apologize for the long delays.

Welcome to the cross stitchery! There are other Wall and Off the Wall Stuffs coming, but for now, revel in the multicolored threads and the simultaneously ironic and earnest needlework of what I've got here. REVEL IN THEM. And know that more are coming.

I love doing new custom work! Give me your tangled, your knotted masses of numbered threads and your headaches, and I will stitch what you want with joy. Many of the pieces you see here were commissioned by people with inside jokes to tell through needlework -- exactly my favorite kinds of people to work for.

If you are a fellow stitcher, I'm working on ways to get my weird patterns available for purchase, but if you're looking for one pattern in particular, let me know so I can focus on producing the one you want. All the designs are copyright me, 2009-14 -- here's the creative commons rights list: http://creativecommons.org/licenses/by-nc-nd/3.0/ -- so please don't try copying them from pictures and such; I'm willing to work with you to get you the pattern you're looking for if you convo me. There's no need for squinting at a computer screen to steal 'em. In a similar vein, please don't pin any of my photos without permission. (Just let me know -- I'd like to be able to follow you on pinterest! :D)

Though if you've read this far, you probably weren't likely to, anyway.

Alrighty. Back to the stitching.

aliciawatkins' Shop Policies

Welcome

ATTN: THERE MAY BE DELAYS ON YOUR ORDER. Please contact me in advance of ordering if you have any questions or a deadline.

PLEASE NOTE: I am EXTREMELY far behind in convos and convo responses after the holidays and a recent vacation. Please forgive my lateness in responding to you, and please do feel free to write again if I haven't replied in my usual time frame. I promise that I want to respond to everyone, and I apologize for the long delays.

Hi! I believe that communication is the key to a happy ordering and shipping process, and I'm always happy to answer your questions or concerns via convo.

Don't see something you want, but think I could make it for you? Don't see your country listed as a shipping possibility? Want to simply offer your opinion on the items I have listed? Send me a message! I will try my best to respond within 48 hours -- though often sooner -- unless a delay or vacation is noted here or in my shop banner or announcements.

Unless specified otherwise in the item description, I strive to get my items out into the mail within 2 weeks of your order. If you need something sooner, let me know (convo!) and we'll see what we can do.

In cases of a general backlog, I'll make a note in my banner and shop announcements (below the banner), and here in the shop policies, or I'll contact you to let you know the expected time of shipping for the item you've purchased via Etsy convos. During the holidays, I will make every effort to update my listings to reflect longer shipping times when they're necessary so you know exactly when items should arrive before you purchase. In general, it's a good idea to order any item you want to have for Christmas gift-giving as early as possible, preferably by December 1.

Payment

Paypal or Direct Checkout with Etsy (use your credit card!) are my strongly preferred methods of payment. : )

If you find you need to cancel a made-to-order item, and I have not yet started working on it (which usually happens a few hours after I receive the order! So be quick), I will refund you the full price minus fees (listing and Etsy fee). This is also my policy for already made items that have not been shipped.

If you need to cancel a made-to-order item I have already started working on (to a significant degree), I will refund all but half the price or $10, whichever is lower, to make up for materials, labor and fees. (For instance, if an item is $20, I will refund $10 and shipping; if an item is $5 I will refund $2.50 and shipping; if an item is $40, I will refund $30 and shipping.)

If you've ordered a custom order that cannot be sold in my shop, and you'd like to cancel your order, contact me so we can discuss details.

Orders that have already shipped cannot be cancelled or refunded without clear communication between you, the buyer, and me, the seller; expect to return the item at your own expense and have the cost of shipping and relevant listing fees deducted from your refund, please.

I pay sales tax only on items sold to other Connecticut residents; if you are living outside CT, please consult your state's tax laws to determine whether you owe use tax to your state for items purchased from my shop.

For the convenience of other CT residents, sales tax will be added to your purchase price at the time you order. This means your sales taxes are taken care of, and you do not need to include your purchase when accounting for "use tax" at year's end.

Shipping

ATTN: THERE MAY BE DELAYS ON YOUR ORDER. Please contact me in advance of ordering if you have any questions or a deadline.

Please make a note in your purchase order or contact me if you have a deadline by which you'd like to receive your stitchery so I can prioritize accordingly, even if you believe it will definitely reach you in time. : )

I send items out via USPS, usually first class and with tracking. Please be sure your address is correct *before* you check out. If you need me to change your address for you, I can usually do that but I do not guarantee it. I will not replace or refund an item that is delivered to an address that you entered incorrectly (either by typing it in or automatically filled in by Paypal, etc.). PLEASE DOUBLE CHECK YOUR ADDRESS.

NOTE to UK CUSTOMERS: If your total order is valued above approximately $25 USD, please know that based on my experience, you have about a 50/50 chance of having your package stuck in customs in your country and waiting for you to pay a fee that will probably be NO LESS THAN 11£. This will include a holding/processing fee of 8£ plus the actual customs tax. For some reason, you will probably NOT be informed that your item is being held in customs, but if you see your package listed as "delivered" according to Etsy's tracking number and the USPS, it's very likely that customs is holding your package. I recommend you check with your local post office or customs office to try to locate your package; I can't do anything helpful for you from here. If you choose not to pay the fee, your package will probably get sent back to me after a few weeks. When I receive it back, my current policy is to refund the cost of the item (unless it is in any way a custom item), but not the cost of shipping, since it was shipped and did incur that cost.

Please consider these facts before purchasing anything from my shop. By purchasing anything over about $25 USD, you are agreeing to your country's customs laws and these shop policies.

International Buyers in general: Please note that import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying. I will not lie on customs forms, so please don't ask. Penalties for lying on a customs form are severe -- and sure, there's plenty of time to cross stitch in jail, but I'm pretty sure they wouldn't let me bring a needle in there anyway.

If an item is listed as "delivered" to the location you have on file with Etsy (or a specified location you include either in a convo or purchase order note), and you haven't received it, it is considered delivered. If that occurs, consider contacting your local post office and inquiring; ask neighbors if they saw your package; and, as a UPS delivery man once told me, "check the bushes." ; ) Unfortunately, in that instance I cannot offer you a replacement or a refund, as it is considered lost or stolen at its destination. (But always feel free to contact me in any case, as I certainly don't want you to feel disappointed in your purchase.)

If the item never arrives according to the tracking number you will receive in a shipping confirmation email (directly from Etsy to the email address you have on file with the site), please contact me so we can discuss a replacement or refund.

If you would like insurance, PLEASE LET ME KNOW and I will invoice you for the additional shipping amount. I do not automatically include insurance in my shipping rates for most items because it adds cost. I will insure higher priced items, which will be reflected in slightly higher shipping charges.

When the item is 5x7 or larger, Priority mail or Priority flat rate are occasionally cheaper, and in that case, your items will be sent priority. In rare cases, I may ship larger pieces with heavier frames parcel post.

Framed cross stitches will be wrapped in clean paper and sent in either a yellow envelope or (if relevant) a box, unless you request otherwise. Glass will not be included in the frames, and refunds are not available for frames, which are secondhand and free to you.

For international shipments outside the U.S., 4x6 or larger cross stitch pieces will be sent without a frame. The cost of shipping a secondhand frame is prohibitive, and it's very likely you can purchase a better frame in your local area for less. Instead, the stitch will be sent to you ready to frame yourself, mounted on a self-stick mounting board. Please convo me with your preferred dimensions if your area uses standard framing measurements that do not rely on inches, and I will cut the board to your standard.

Refunds and Exchanges

If your item does not arrive, or arrives damaged, please contact me.

I cannot replace broken frames, and because the price of my items is the same with or without framing (it's optional and free!), broken frames will not receive a refund.

Because needlework is best shown without being smushed up against glass, and because of the fragility of glass in transit, glass will not be included in the larger framed cross stitches. Please request that your stitch be sent either mounted or plain on cloth if this is unacceptable.

If the needlework itself arrives irreversibly damaged, please be willing to take a photo that shows the damage. If you asked for insurance on your shipment, I will replace the needlework (with an identical piece) as soon as possible. If the item was uninsured, we can come up with a case-by-case solution, but I cannot guarantee a free replacement in every case.

Replacements will be shipped without a frame except in cases of wood embroidery hoops, which will be replaced.

If I've listed your item as "shipped," but it has not arrived in due time and the tracking number shows no progress toward its destination, let me know. (You may also want to contact the US Postal Service in this instance or if you are not in the U.S., your local post office or customs office.)

Again, if an item is listed as "delivered" to the location you have on file with Etsy (or a specified location you include either in a convo or purchase order note), and you haven't received it, it is considered delivered. If that occurs, consider contacting your local post office and inquiring; ask neighbors if they saw your package; and, as a UPS delivery man once told me, "check the bushes." ; ) Unfortunately, in that instance I cannot offer you a replacement or a refund, as it is considered lost or stolen at its destination. (But always feel free to contact me in any case, as I certainly don't want you to feel disappointed in your purchase.)

Payment for shipped items will only be refunded in extreme circumstances.

Additional Policies and FAQs

Unless specified otherwise in the listing, the frames I use, especially with 4x6 and 5x7 cross stitches, are secondhand and will vary from item to item. I believe in this policy because it's eco-friendly, supports the local thrift shops in my area, and it allows me to frame your items, if you'd like that, at very low cost.

I cannot send you a photo of your options for 4x6 or larger frames; I have too many frames and a too quickly rotating stock for that. However, you're welcome to let me know your preferences in color and material (i.e. wood, metal, plastic) and I'll do what I can to accommodate your wishes.

Because they are unique and unapproved by you, I do not pass on the cost of the secondhand frames to you, except for the cost of shipping (usually about a $2 difference). This is why international orders do not receive a discount for frameless stitchery -- because the frames are free. (International shipping reflects the real cost of sending a mounted, unframed cross stitch. Smaller stitches ship as shown, but please see individual listings for details.)

When you order an item from me, rest assured that you are only paying for the stitchwork (plus other relevant materials), and you may treat the frame as a "suggestion" -- if you don't like it, give the frame away! Your 4x6 or larger cross stitch will come mounted on board that will allow you to easily pop it out of the "suggested" frame I've sent it in and into any same-sized frame of your choice.

If you're pretty sure you'll dislike the frame I'd send, please request that your stitch be sent either mounted on board ready for you to frame, or on just the cross stitch cloth, and I'll save the frame for future customers. : )

Again, because needlework is best shown without being smushed up against glass, and because of the fragility of glass in transit, glass will not be included in 3x5 or larger framed cross stitches. Please request that your stitch be sent either mounted or plain on cloth if this is unacceptable.

AGAIN, NOTE to UK CUSTOMERS: If your total order is valued above approximately $25 USD, please know that based on my experience, you have about a 50/50 chance of having your package stuck in customs in your country and waiting for you to pay a fee that will probably be NO LESS THAN 11£. This will include a holding/processing fee of 8£ plus the actual customs tax. For some reason, you will probably NOT be informed that your item is being held in customs, but if you see your package listed as "delivered" according to Etsy's tracking number and the USPS, it's very likely that customs is holding your package. I recommend you check with your local post office or customs office to try to locate your package; I can't do anything helpful for you from here. If you choose not to pay the fee, your package will probably get sent back to me after a few weeks. When I receive it back, my current policy is to refund the cost of the item (unless it is in any way a custom item), but not the cost of shipping, since it was shipped and did incur that cost.

Please consider these facts before purchasing anything from my shop. By purchasing anything over about $25 USD, you are agreeing to your country's customs laws and these shop policies.

Last Updated March 13, 2015