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allysonjames' Shop Announcement

Luxury fabric, lace, embellishments and trims for brides and special occasion customers who demand the very best. Haute couture fabric and trims from designers all over the world! We specialize in the hard to find!

I am happy to answer as many questions as you have about the items in my shop. Please do not feel bad if you have numerous questions as that is what I'm here for. I genuinely enjoy helping my customers select the perfect fabric or embellishment for their project. There is never any obligation and I am always happy to point you in another direction if I cannot help. I appreciate your considering Allyson James and I value you as a customer!

RESPONDING TO CONVOS:
Please note that because of the high volume of convos and emails I've been receiving it could take up to 48 hours + to receive a reply. Please know I am working as fast as I can to get back to you. If you need something RUSHED or have questions about placing an IMMEDIATE order please use "URGENT" in your subject line and I will do my best to get back to you within 24 hours. Most of my laces, fabrics and trims are made to order so you can buy as many pieces or yardage as you need.

NEW JULY 2014 - CUSTOM SEARCH REQUESTS AND CONSULTING:
I have spent years sourcing the BEST fabrics, trims, laces and embellishments and I believe my inventory reflects this. When my customer cannot find what they are looking for I have been doing custom searches and consulting for FREE since my shop opened in 2011.

Since 2011 my Etsy shop has grown and I've also added a website
(www.allysonjames.net) where I carry bridal, event jewelry and accessories. Running both these businesses while rewarding has put considerable restrictions on my time. I receive hundreds of emails and convos every week and can no longer afford the time and expense it takes to consult or do custom searches. Most customers don't realize that it can take up to 5 - 15+ hours to do a search or consult for a single customer. When the customer is serious and ends up purchasing from me it's worth spending this considerable amount of time. Because of the nature of Etsy many people are just "window shopping" to see what's available and while that is completely understandable it also makes doing custom searches unrealistic. I've been receiving dozens of search requests every week with the majority resulting in a "thank you but no thank you." While there is never any obligation to buy my time is valuable and I do not know how to differentiate between serious and non-serious search requests. I have considered charging a fee that would be credited to the order if the search results in a sale because I believe this would separate the serious and non-serious customer. But It could also cause hurt feelings and be seen as rude which is the last thing I want. Because of this I've had to make the difficult decision to stop doing custom searches unless you are a current customer who has ordered from me before. I am truly sorry for any misunderstanding this might cause but I run Allyson James on my own and I have to set some boundaries on my time. Thank you for your understanding.

This shop accepts Etsy Gift Cards.