sheilah consoli on Mar 29, 2016
Never received item, but did receive a refund.
Amanda responded on Apr 1, 2016
Issued a full refund, and lodged an enquiry with Australia Post. Unfair rating given. International Post usually takes a lot longer then Australia Wide.
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Owner, Maker, Designer, Curator
I am the designer and maker of all items from Alofashion.
Focusing on small quantities, and one off pieces - truley makes you alo item special and unique, just like you :)
Please read my Policies sections for shipping information, tracking info, and all specifics :)
Accepted payment methods
- Accepts Etsy gift cards
Please kindly note if your payment is by E-Cheque, I will need to wait 5-7 working days before I can post the item. Thank you for your understanding.
Items are posted three times a week on Mondays, Wednesdays and Fridays.
REQUIRE YOUR ITEM URGENTLY? Please convo me first prior to purchase to ensure I can get your item to you in time prior to placing an order. I rely on you advising me prior to purchasing.
- Any items that can safely go into a bubble letter will have a lower postage cost which is applied to the listings.
- Any items that can not fit into a bubble letter must go into a satchel, tracking will be updated when it has been marked as shipped.
- Everything is sent by Regular Mail (letter or parcels) if you require your item urgently I can send it via Express Post - additional costs will be invoiced for your payment.
- In the odd chance that I have over charged a postage cost, your service may be upgraded or refunded after packaging/handling costs. This is at the discretion of the seller.
- All international orders are sent via Airmail. I have two different costs on my listings, any listing with a lower postage cost can fit into an envelope. Any listings with a higher postage cost must go in a satchel/parcel.
- Airmail Parcels come with a customs declaration number but no tracking number. If you require a tracking number additional costs will be invoiced for your payment.
Delivery times vary per country but as a rough estimate:
USA/CANADA - 5-10 working days
EUROPE/UK - 5-20 working days
ASIA 5-7 WORKING DAYS
NZ - 3-10 working days
SENDING TO A BUSINESS ADDRESS?
If you are sending to a business address please supply the correct details including the business name and any other info required. Failing to do so may result in long delays, and parcels being delivered or return to sender.
NEED IT FASTER?
Please contact me for the EMS Courier service with full tracking, and signature upon delivery.
WHERE IS MY ORDER?
Please read the above guidelines prior to contacting me regarding your order, if your parcel has still not been received after the maximum guide lines of working days (not including weekends) please contact me.
If your parcel has tracking (or you have requested tracking as an additional service) please use www.australiapost.com.au/track for further information regarding your tracking.
If your item is sent via Airmail, there is no tracking info only the information associated with the customs declaration.
Refunds and Exchanges
There are no refunds for change of mind, custom orders (due its nature of being customised) or for an item not arriving in time.
For a date specific event please kindly contact me first to confirm with me it will arrive in time prior to purchasing, failing to do so will result in a cancellation fee.
Additional policies and FAQs
I love to do Custom Orders! If you have an idea to mind, feel free to contact me. You may like a particular style I have for sale, or have sold in the past. I may be able to create the same item again for you, or create an item of your choice.
Custom orders require a 50% deposit, and a 50% balance to be paid upon completion.
I also do wholesale. Please contact me for wholesale pricing. Different styles have different prices. Wholesale applies to orders placed for 20 pcs of one style in one colour.
ARE YOU A DANCE SCHOOL???
I also do children head wear for dance schools. I have been able to supply to various dance schools for adults and children depending on the sizes they require.
Orders of a minimum of 30 pcs attract a dance school discount.
Please allow 1 week plus delivery to your chosen country for orders over 30 pcs.
****POSTAL INFORMATION & DELIVERY GUIDELINES*****
Items are sent out Mondays, Wednesdays and Fridays via Regular Mail (Australia) or Airmail (International). If you require a tracking number, please contact me for the additional costs. If you require an express delivery (Australia) or a faster service (International) contact me for pricing options for your country.
Airmail does come with a customs declaration number, but does not come with a tracking number. It is possible to add a tracking number at an additional cost, as it is not included with Airmail.
Other services include - Express Post International, Express Merchandise, and Courier Services ranging from 2 day service, 3-7 day service, or 3-10 day service varying with each country, and does not include high peak postal times that may create delays.
If you require an item before a particular date please contact me first to discuss your postal options and see if it is possible. Unfortunately, I can not control the post office and the postal system especially over the holidays. Please do not purchase an item and then demand delivery dates be met without confirming with me first.
***CAN YOU GIVE ME AN ITEM FOR FREE?***
I get asked all the time to give items for free, for a photo shoot,blogs, for a raffle or auction. Please don't ask me for something for free - I value my work and my time, and would appreciate it if you can value my work and time too as I would never ask you for a free product of yours for nothing however, If you ask nicely I may give you a discount code.
At this stage I can't offer free products for photographers, or photo shoots, etc. I am happy to supply a discount code but can't send out items for free. Please respect that. .