Altered Chic

Chesterfield, United Kingdom

Buyers are raving!

This shop got multiple 5-star reviews in the past 7 days.



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Lisa Swift

Contact shop owner

Lisa Swift


Average item review
5 out of 5 stars
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Quality 287 Shipping 263 Customer service 179

About AlteredChic

Sales 7,391
On Etsy since 2015

Making colourful gifts in our Derbyshire studio.

Our story began in the summer of 2009, when us – that’s me, Lisa, and my partner John, opened Altered Chic.

I have always enjoyed making gifts for family and friends, and John persuaded me to take my passion a step further and share my creations at a small local craft fair in Bakewell, Derbyshire.

After receiving some amazing feedback from customers, we knew the next step was to utilise John’s IT expertise and open an online shop to share our products with a wider audience. We launched the first version of our website which contained a selection of products, many of which we still sell today – albeit with a few changes here and there!

Shortly after, we joined an exciting up and coming online marketplace to promote products from small designer-makers like ourselves which proved to be a real turning point for us.

At this time, we were both still in full-time employment, splitting our time between our jobs and the business, which was starting to become a larger feature in both of our lives.

In 2011, I left my day job to work exclusively on Altered Chic, and we took on a small shop in Chesterfield town centre where we sold both our products and those from other local artisans. However, with the arrival of our daughter towards the end of 2012, we realised that we could no longer run the shop and handle the online side of the business which had continued to grow, and decided to pass it on to a family member who continues to run it as an independent gift shop today.

In January 2014 after another successful albeit exceptionally busy Christmas period, we decided that the house was getting a little too full and working in a small workshop out back was no longer practical. Our daughter, Layla, was just starting to walk and it was no longer a suitable environment for the business to continue to grow. We had to move, and fortunately for us we managed to secure two units in The Clocktower which is only a few minutes away from our home.

We finally got another pair of hands when my sister, Claire joined the business during the summer. Following a brief stint in the world of teaching, John took the decision to become self-employed, splitting his time between his own web development ventures and working with me to develop the business and get his hands dirty when it’s busy. As it often is!

This is when we decided to open our Etsy shop. We knew that the customers on Etsy would truly appreciate the time and skills we put into all our products.

Since then, we’ve invested in new equipment and added many new designs and new products to our range.

In 2016 we joined the Sheffield Sellers Etsy Team, taking part in the 2016, 2017 and 2018 Etsy Made Local markets. John and I also took on roles in the Sheffield Sellers committee in 2018.

In the spring of 2018 we welcomed our second daughter, Emilia, into our family. Since then we had introduced a number of new product ranges into our range.

In the summer of 2019, John and I took on the roles of team leaders of the Sheffield Sellers Etsy Team with our team captain Sophie from Imogen's Imagination.

Every year we continue to hand-paint and put together our colourful selection of products with love and care – just as we always have done – in our Derbyshire workshop and studio. We believe that our homes are a special place and that everything in them should be special too.

Please feel free to browse through our collection and contact us with any questions you may have.

Shop members

  • Lisa Swift


  • John O'Nions


  • Claire Swift

    Studio Assistant

Shop policies

More information

Last updated on Dec 9, 2020
Frequently asked questions
How long does delivery take?

Estimated shipping times:

United Kingdom: 3 - 8 business days
All orders are being posted by 1st Class post but unfortunately Royal Mail are experiencing some delays with deliveries. We would appreciate your patience during this time.

International: We can no longer accept orders for Christmas delivery outside the UK due to delays with shipping outside of the UK. If your order is not needed urgently we are more than happy to post anywhere in the world. Orders to both European countries and the rest of the world are taking up to 5 weeks for delivery.

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

How will my order be sent?

In the UK our orders are sent by Royal Mail 2nd Class free of charge. We have the option to upgrade to a tracked service (usually Royal Mail Special Delivery 1pm) at checkout for an additional charge.

Orders to be shipped outside the UK are all send by a tracked service. The tracking number is available upon request.

Can I receive my order faster?

We do offer an express delivery option on some items for delivery within the UK. These items have a delivery upgrade available at checkout. These orders will be posted the following working day by Royal Mail Special Delivery who are currently delivering by 9pm the next working day after that.

Order Monday, receive Wednesday
Order Tuesday, receive Thursday
Order Wednesday, receive Friday
Order Thursday, receive Monday
Order Friday, receive Tuesday
Order Saturday, receive Tuesday
Order Sunday, receive Tuesday

If you require faster delivery outside the UK please get in touch. These would need sending by courier and we will have to provide an individual quote based on the order size, weight and how quickly you need it.

Last Order Date for Christmas 2020

The last day for UK deliveries is Monday 14th December. Any orders placed after this time are unlikely to be delivered before Christmas.

Please note that this date is subject to change.

We can no longer post orders outside of the UK for Christmas.