amarloestodo

Heartwood Handcrafts

Santa Rosa, California | 42 Sales

amarloestodo

Heartwood Handcrafts

Santa Rosa, California 42 Sales On Etsy since 2009

0 out of 5 stars
(25)

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quality 3 shipping 3 customer service 4
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Shop policies

Last updated on May 10, 2011
Every item we make is individual~ the picture is not always the exact item shipped so there may be small variations from piece to piece but hey, isn't this why we love hand made things so much?
We try to make our products as earth friendly as possible. We use sustainably harvested wood, non toxic paints and hand tools whenever possible. We use old fashion drills that need to be hand cranked, screw drivers, and sand paper to help keep our energy consumption down. we believe each little effort adds up to a healthier world.

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Paypal
  • Money Order
Returns and exchanges
Because everything is made to order, we do not except returns. We do a very good job of packing so nothing get broken in transit but if you want to add insurance to your order, please convo for a revised shipping quote.
Payment
I accept paypal and money orders. Paypal is due within 3 days of purchase and money orders are expected to be here within 5 business days.
Shipping
Please allow 1 week for the creation of your item FROM THE TIME I RECEIVE YOUR PAYMENT unless you contact me requesting a speedy shipment. Most often, we will have it done before the week is up but I like to have the time buffer in case we are very busy, or you place a large order. All items will be shipped the least expensive way so I can keep shipping costs low for you. This might be parcel post (3-5 days) or flat rate box. All items will be sent with delivery confirmation.
I use recycled shipping materials whenever possible. This might be grocery bags, cereal boxes, newspaper~ whatever i have around that will keep your item safe and keep something out of the landfill. As a result, the packaging might not be as beautiful as some other shops, but be assured, the item you have ordered will be lovely.
Additional policies and FAQs
I love to do custom orders! Since our shop is just getting started, we have not yet posted most of our creations so if you have an idea in mind~ just ask!