amberkendez

Handmade Jewelry & Original Paintings

Nashville, Tennessee

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Amber Kendez

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Amber Kendez

Shop policies

Last updated on February 14, 2011
Welcome to Amber Kendez Designs! I work & store all pieces in a non-smoking environment. By purchasing a piece from Amber Kendez Designs you are accepting all of the policies listed below. If you have any questions please contact me.

Accepted payment methods

Paypal
Returns and exchanges
I try to make my pieces as accurate as possible through my photos. I do understand that on different screens the colors may vary. If you have an issue with a purchase once you have received it, please contact me so we can work out a solution. Portraits are not eligible for return, they can not be re-listed. please review your PDF proof before signing.
Payment
Payments are accepted with PayPal. You can securely pay through PayPal by credit & debit card.
Tennessee residents are charged 9.25% sales tax.
Shipping
Items will be shipped 3-5 days form the time your payment is received. I will send you a notice when your item
has been shipped. Jewelry will be shipped using the United States Postal Service. Average deliver time is 1-4 days. All other pieces will be shipped using either Fed Ex or UPS. Delivery times will vary depending on your location.
There will be an invoice shipped with each item. If you would like a gift invoice please make a note in the message to seller.
Your package will be shipped to the address on your etsy account. If your paypal account and etsy account addresses differ
I will ship to the etsy address. If you would like the item shipped to a different address make a note in the message to seller.

I package my pieces carefully to ensure a safe trip.
Additional policies and FAQs
On portrait orders I will send you a PDF proof of the piece for you to review and sign off on. This will be done through email, and by replying to my PDF proof, this will serve as your electronic signature. Once the signature has been received I cannot accept responsibility if you decide you do not like it. Payment must be received within 24 hours of the proof being signed. If the payment isn't made at this time I will contact you.