If your item is defective we will replace it with an identical item. Notification must be received within 2 days of receipt of damaged item(s). We may request photographic evidence including packaging for insurance claims so please do not throw anything away.

Due to all items being custom made-to-order, we do not offer cancellations, refunds or exchanges.

Please use Etsy Direct Checkout or PayPal upon ordering to ensure prompt shipment of your order. Please contact us with any issues.

All items are made to order. Please allow anywhere from 5-14 business days for items to ship. You will receive notice via e-mail when we send them out.

- Yes, we do produce custom orders as needed. You may click on the custom item request or contact us through Etsy conversations with any questions.

- Everything we make is a one-off item with unique characteristics including wood grain, rough textures and imperfections. Please be aware that we try hard to make sure everything on the natural products avoid strangely placed imperfections, but they are possible. We do not replace these items as they are made as intended.