Amy Mattes Designs
After having my son and leaving the work field, my love to create with color and pattern turned into a real passion when I discovered graphic design. I taught myself how to design invitations and party decorations.
My other shops:
A Boy's Life features all boy's invitations, party decor and art prints. www.aboyslife.etsy.com
Mom to my one and only!Husband to my one and only! I love to design! I think I'm obsessed with it. I love what I do!
We look forward to working with you and appreciate the opportunity to do so! A few things of importance....
WHAT WE NEED FROM YOU TO COMPLETE ORDER:
* BEFORE purchasing, please read my store homepage to make sure I can fulfill your order in time for your party or need by date.
* BEFORE purchasing, please make sure that you have read my SHOP POLICIES. Purchasing from my store constitutes acceptance of my POLICIES and a willingness to comply with all.
* When placing an order, it is VERY important for you to include ALL information we need to complete your order (personalization, colors, etc).
* PLEASE make sure the EMAIL address on file with ETSY is one that you will check regularly. I will be in touch with you with information regarding your order via this email address.
Accepted payment methods
- Accepts Etsy gift cards
We accept PayPal and Credit Cards.
Orders that do not include ALL the necessary information to complete the order are subject to cancellation.
Refunds are NOT GIVEN on digital files or orders that have been started.
I do offer INSTANT DOWNLOAD for some items. These are typically ready to download a few minutes (usually right away) after payment.
Printed materials are sent within 1 week upon payment clearing.
I ship USPS First class Mail and USPS Priority Mail. If you'd like insurance, please let me know BEFORE purchasing!
I only ship a small portion of my items to Canada. I DO NOT ship anywhere else internationally.
I am NOT RESPONSIBLE for lost, stolen or mail delivered to the wrong address. Before contacting me regarding any packages that have not shown up, please consult with the post office, postal deliverer, neighbors, etc....
Refunds and Exchanges
Please remember that colors vary due to computer monitors and refunds/color changes will not be made for free.
Please contact us immediately if an item shipped has arrived damaged in any way. We require proof of damage - a picture.
***Please note that we are NOT RESPONSIBLE for printing issues that you do or have professionally done for you. If printing on label stock and you have trouble with alignment, please take the time to look up the problem online. We cannot solve printing issues.***
Please let us know via a convo if you are unhappy with your purchase...we want you to love your product and will do our best to make you happy within the limits of our policies.
If for any reason you are unhappy, please contact me within 5 days of receipt of your item(s) and BEFORE leaving feedback and I'll work with you to make things right. If we are unable to work things out, a refund will be provided for the items you purchased, less shipping AFTER the items have been returned, in their original packaging (un-used) to me. If the items have been used, a refund will not be provided.
Additional policies and FAQs
If your order requires a proof, please make sure to go over it with a fine tooth comb! Check spelling, dates, locations, etc...Mistakes are made. If you do not catch the error within 48 hours of the final proof being sent, re-do's are $5.00.
Convo us with any special requests or custom orders!
Printable Invitations - any font, color or text changes are subject to a custom design fee.
All designs Copyright Amy Mattes Designs.
Not for commercial use. Personal use only!
Party Planners - please contact me for wholesale invitation package pricing and information.