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Malissa Heinen

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Malissa Heinen

Shop policies

Last updated on March 14, 2011
Welcome to my shop. I hope you have a good time looking around. I am trying to add new things all the time and keep the patterns available. I am open to special requests if you have something in mind you would like made.

Accepted payment methods

  • Money Order
  • Other Method
Returns and exchanges
You can return an item if it is already made and was damaged in transit. No patterns or custom orders are available for returns or exchanges. Please contact me within 24hours of recieveing the item. You are responsible for price to ship item back.
* If you live in my town we can always make arrangements to meet up and exchange things. In this case only I would take cash payments
* Payment is required within 24hours of buying item.
* If you need to cancel your purchase please send me a message within 12 hours of buying the item, otherwise I will expect payment.
* I will use email for patterns to be sent and FEDEX for any other items
* If you need an item faster than those would do please let me know and I will let you know of the price it would be for expedited shipping.
* Local buyers can schedule a pick up. We will find a place and time to do this if needed.
* All items not sent via email will be sent on Wednesdays or Fridays
* If you have a custom item I have agreed to make we will talk over the time it will take for me to make it and it would be 5 - 7 business days to ship unless otherwise discussed.
Additional policies and FAQs
* If you have a prticular size or color you want an item in plesae put it in comments when ordering (if it is specified available in sepereate colors.)
* You can email me at any time with questions.
* If you see something and want more than one of an item please let me know and we can discuss options.
* There are a few charities I work with such as Project Linus, Susan G Komen Foundation, Afghans for Afghans and Warm-up America. I will have items periodically that a portion of the proceeds will go toward an item made for them. I also have items that I will ask for a person to buy so it can be sent along with whatever money over that to the charity.