100% natural and chemical free luxury skin care brand

Anakiel is currently not selling on Etsy We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

Anakiel is currently not selling on Etsy

We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

Shop policies

Last updated on April 15, 2016
Hello! Thanks so much for stopping by! I'm so pleased that you've come to see my shop! I create handcrafted fun bath and body products to make you smell delicious and leaves your skin nourish.

If you have any questions or special requests feel free to contact me!!!

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
-Can I return my products?

Unopened products can be returned within 14 days of purchase for a full refund. You will be responsible for return shipping fees, and please make sure to label your package as a ‘Return’ on customs documents. Anakiel will not pay duties or taxes on return shipments. Contact info [!at] before returning an order for further instructions. Purchases made via retailers are subject to the return policies of that store. If there is a problem with a Anakiel product purchased at a retailer, please contact the place of purchase.

After 14 days all sales are final.

-What if my order gets damaged in shipping?

We do our best to package your products carefully when they’re being shipped, but sometimes spills or breaks will occur. If your product arrives in bad condition, please snap a couple pictures and send them to info [!at] We will asses the damage and do our best to make you happy.

-Can I order samples of your products?

We do not ship samples to customers. We offer small sizes of all our products, and perfume samplers for our scents.
I accept payment by PayPal. If this doesn't work for you, please convo me and we can try to work something out. Anakiel is able to accept cheques but your order will not be process until I had receive your cheque :)

All items are made as soon as payment is received.
Anakiel cares about affordability and thus only charges the real cost of shipping. My default method is via Canada Post at surface mail rates. If you require faster or insured service, please let me know and I'll work out the exact shipping cost for you and get in touch about updating the difference.

Surface rates from Canada to the US estimate delivery as within 12 business days (excluding weekends and holidays). However, I've noticed there can be delays due to holidays, etc. Expedited service options are available at extra charge as per the carrier option selected. Please contact me for an estimate

And please note, I'm more than happy to combine shipping for multiple items and ship worldwide. Please contact me if you'd like to confirm your shipping costs prior to making a purchase - I can very easily create a custom listing just for you!

If you are concerned about your item being lost or damaged in transit, please request insurance at your time of purchase. I regret I can't be responsible for lost or stolen items once they are sent out.

-When will my order be shipped?

Your Anakiel products will be shipped from our studio within 3-7 business days. We will let you know if any circumstances arise that would delay your order.

-When will my order be ready for ‘local pick-up’?

We try to fulfill orders within 2-5 business days. You will receive an email when your order is ready. To pick-up your order contact us at info [!at] to arrange an appointment.

-Do you ship internationally?

Yes! We offer worldwide shipping on all products. Shipping is a flat rate based on your location. Please be advised that all duties and taxes applied to your shipment at customs are not included in the shipping cost and are the responsibility of the customer.

-How do I ensure my products don’t freeze during shipment?

November-April it’s a good idea to select Standard Shipping with signature required to ensure the products won’t be left out in the cold.

-What if my package never arrives?

If your order does not arrive within 20(CAD)/45(US/INTL) days, please contact us at info [!at] Claims will be assessed on a case-by-case basis.

-Do you offer gift wrapping?

Yes! At the checkout, you have the option to select Gift Wrapping and include a personal message. The products will arrive beautifully packaged with a handwritten gift card. It makes it an exciting and beautiful package to be unwrapped by someone special!
Additional policies and FAQs
-I want to carry Anakiel! How can I purchase wholesale?

Please contact info [!at] with wholesale inquiries.

-What if I have a special request or customization?

Please contact info [!at] first for customizations. All other requests and notes can be made when you view your Cart before check-out.

-I made a mistake on my order, can it be changed?

Contact us immediately if you have made a mistake at info [!at] Once your order has been shipped it is not possible to make changes to it.