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Payment should be made at checkout, otherwise the item will be relisted.
The payment methods usually accepted are PayPal and Direct Checkout - Etsy Gift Cards also available.
If you're a Portuguese buyer you can also pay by bank transfer. In this case, please get in touch before you order.

You do not need a PayPal Account to pay for your items through this system: just press the Paypal option and follow the link to pay by credit card.

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International buyers are responsible for all custom fees or taxes regarding any restrictions of their country to packages sent from Portugal.

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Products are properly packaged to ship in a bubble envelope or box, according to its nature and size.
The price includes nice wrapping to offer and storage your piece.

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Your item will be shipped in priority registered mail, which is more expensive, but also a more reliable, trackable and faster service provided by CTT, the Portuguese Postal Operator.
The shipping costs applied are the minimum for registered mail up to 250g and you pay only for the first item, regardless of how many items you order - you can order two or more items for the same shipping costs as one, so make the most of it!

Your order will be shipped to the provided address at check out after payment confirmation.
Please make sure that your Etsy and Paypal addresses match. If they do not I will post items to the address given by Etsy.

If you're buying a gift and want it to be shipped to a different address, just let me know which address to ship to in the “message to seller” note during checkout.

If the order can't be delivered due to reasons attributed to the costumer, such as wrong address, inability to make home delivery or no pick up at the post office, the brand can't be responsible for any damages or costs associated with it.

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You'll be contacted once your order is received.
Most of items are made to order and their estimated production times are clearly stated. They should be ready before the deadline and will be shipped as soon as possible. If, however, you're in a hurry to a specific date, please get in touch and everything that's possible will be done to meet the deadline.
Products in stock will take about 2 working days to be shipped.

Once issued the order, the estimated delivery time for registered mail, according to CTT site, are the following:
Portugal > 1 to 3 working days
Europe > 3 to 15 working days
Rest of the world > 5 to 25 working days

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Custom orders are usually not accepted, unless they are in harmony with the brand's line of work, so if you're looking for something with a completely different aesthetic it's suggested that you look for a more suitable professional for the job. If, on the other hand, you wish another color, a different size or a piece that's no longer available in the shop, it's very probable that we can find a solution.
Send me your suggestion or request, without compromise!

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I'm available to wholesale proposals in national (Portugal) or international territory. To know about the conditions convo me or send me an e-mail to atelier[at]anapina[dot]com with a brief description of your space or project.

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Please do not copy or reproduce any of my items or images without prior authorization. Copyright does not transfer with the sale of any item.

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It is natural that with time and wear the metal will tarnish and acquire scratches. To protect it avoid contact with abrasive surfaces, sweat, cosmetics or chemicals and proceed, if necessary, to its cleansing with a soft cloth or appropriate product.

SILVER
Sterling silver corresponds to an alloy composed of 92.5% pure silver and 7.5% copper, which increases its resistance, but also its tendency to tarnish in contact with air. This oxidation process is natural and inevitable, but you can slow it down if you protect your jewelry and keep it separated from each other, if you remove the jewels for hand washing and other tasks, if you prevent its contact with chemicals, cleansing products or other abrasive elements.

BRASS AND COPPER
These metals are much more prone to tarnish than sterling silver and earn over time a patina that gives them a naturally aged air. This effect can actually be considered interesting and even caused on purpose to increase the expressiveness of the piece – however, if you prefer to keep these metals as faithful as possible to its original state, you should clean them with a polishing cloth or appropriate product.

FINISHES: BRUSHED VS POLISHED
As its name indicates, the finish is the final step of the whole process of creating a jewel. Whether glossy or matte, it is natural that the passage of time and the wear makes it less uniform. You can always change it or retrieve it later by simply re-doing the initial procedure – if you wish to do so, ask a professional.

The polished finish is the result of a subsequent series of steps on the piece, which begins to be sanded, then polished with appropriate polish brush and soap and finally brushed with a soft mixture of water and ammonia. To retrieve the state of polished silver pieces you can use a polishing cloth, a suitable product or deliver it to a professional for a more effective result.

Being in direct contact with the skin (like a ring) the natural friction of continuous wear tends to enhance the brightness of the jewel, even if with a brushed finish.

OXIDIZATION
The oxidized finish is a surface treatment caused intentionally by immersing the piece in an appropriate product. To maintain it longer avoid washing the jewels and never rub them.The black patina acquired with oxidation is temporary and becomes less uniform and lighter with time and continuous wear (more rapidly in pieces used in direct contact with the skin such as rings or bracelets) – this natural transformation should not be seen as a flaw, but rather as an integral part of the jewel’s personality.

PLATING
A plated piece of jewelry was submitted to a superficial treatment to acquire the uniform appearance of another metal – case of the gold plated brass or rhodium plated silver.

All my jewels are gold plated (plaquet) with 1 micron - if you wish a thicker plating it's available upon request and an extra fee.

You can wear your plated jewels normally, but it's convenient to take some extra care to prevent the surface layer to fade. Do not rinse, rub or polish them and avoid contact with abrasive surfaces that, apart from scratching, may make the original underneath metal to appear.

The plating will necessarily fade with time, but continuous wear and direct contact with the skin will contribute to wear the surface treatment, which can be considered a natural and integral part of the piece’s character. If however you want to recover its original appearance, you can easily request this service from a specialist.

HOME REMEDIES
Use a soft toothbrush with a little toothpaste to remove stains and recover some of the initial brightness of silver.

To retrieve the brushed finish of a piece you can carefully use an adequate small brass brush, brushing the piece always in the same direction under water - the natural oxidation will be replaced by a soft glow and the piece will recover its life.

But be carefull: don't use this methods in pieces treated with oxide or plating, otherwise it will vanish and make sure to take extra care on pieces wih stones.

A LAST ADVICE...
Don't forget to wear your unique handmade jewel with pride. Take care of it. Value it. Have fun!

Still in doubt?
>> For any issue that has not been clarified or to simply give me your feedback, feel free to contact me! Convo me or send me an e-mail to atelier[at]anapina[dot]com

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Ana Pina © all rights reserved

This Privacy Policy describes how and when your information is collected, used and shared when you purchase an item, contact or use Ana Pina’s services through etsy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that the brand Ana Pina doesn’t own or control, including any third party services you access through this website.

PERSONAL INFORMATION THAT IS COLLECTED
To fulfil your order, you must provide certain information such as your name, email address, postal address, payment information and the details of the product that you’re ordering. You may also choose to provide additional personal information (for a custom order, for example), if you send a direct message.

WHY YOUR PERSONAL INFORMATION IS COLLECTED AND HOW IT'S USED
There’s a number of reliable legal bases to collect, use, and share your information, including: as needed to send feedback, to fulfil your order, to settle disputes or to provide customer support; when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for the newsletter; if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; as necessary for the purpose of the brand’s legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving the brand’s services.

INFORMATION SHARING AND DISCLOSURE
Information about Ana Pina’s customers is important to the brand’s business.
Your personal information is shared for very limited reasons and in limited circumstances, as follows:
Etsy: I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Paypal: your information is shared with Paypal (if you use this means of payment) as necessary to fulfil your order and comply with obligations under both the Paypal Privacy Policy and Terms of Service.
MailChimp: your information is shared with MailChimp as it is the chosen marketing automation platform and comply with obligations under both the MailChimp Privacy Policy and Terms of Service.
Service providers: your personal information will be shared with third parties, such as delivery companies like CTT, but only to the extent necessary to perform these services.
Compliance with laws: your information may be collected, used, retained and shared in the case of a good faith belief that it is reasonably necessary to: respond to legal process or to government requests; enforce the brand’s agreements, terms and policies; prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or protect the rights, property, and safety of the customers or others.

DATA RETENTION
Your personal information is retained only for as long as necessary to provide you with the requested services and as described in this Privacy Policy. However, it may also be required to retain this information to comply with legal and regulatory obligations, to resolve disputes and to enforce mandatory agreements. Your data is kept for the time period of 5 years.

TRANSFERS OF PERSONAL INFORMATION OUTSIDE THE EU
Your information may be stored and processed through third-party hosting services in the US and other jurisdictions. As a result, your personal information may be transferred to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. In cases of information about you being transferred outside of the EU the legal basis for the transfer is the Privacy Shield of Google Drive.

YOUR RIGHTS
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases, like described below:
Access: you may have the right to access and receive a copy of the personal information that is hold about you by using the contact information below.
Change, restrict, delete: you may also have rights to change, restrict the use of or delete your personal information. Absent exceptional circumstances (required for legal reasons) your information will generally be deleted upon request.
Object: you can object to the processing of some of your information based on Ana Pina’s legitimate interests and object to receiving marketing messages even after providing your express consent to receive them. In such cases, your information will be deleted unless there’s compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain: if you reside in the EU and wish to raise a concern about the use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

CONTACT INFORMATION
For purposes of EU data protection law, Ana Pina is the data controller of your personal information.
If you have any questions or concerns, get in touch by the email: atelier [!at] anapina.com.