contemporary jewelry

Porto, Portugal

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Ana Pina

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Ana Pina


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Shop policies

Last updated on May 10, 2022

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Welcome to { a n a p i n a t e l i e r } thank you for your visit! +
♥ contemporary jewelry + original artwork ♥

Accepted payment methods

Returns and exchanges
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Please feel free to raise all the questions that you want before you order and the item is shipped. I do my best to describe the product accurately and pack it safely, but if you still have any problem when you receive it just let me know so we can work it out.
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Payment should arrive in a period of three working days. Otherwise the item will be relisted.
Payment must be made in full and have cleared before the item is shipped.

The payment method usually accepted is PayPal, but if you're a Portuguese buyer you can also pay by bank transfer. In this case, please contact me before you order.

You do not need a PayPal Account to pay for your items through this system: just press the Paypal option and follow the link to pay by credit card.

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International buyers are responsible for all custom fees or taxes regarding any restrictions of their country to packages sent from Portugal.
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I make sure that items are properly packaged and shipped. Your purchase will be lovely wrapped and placed in a bubble envelope.

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By default your item will be shipped in priority registered mail, which is more expensive, but also a reliable, trackable and faster service provided by the Portuguese Postal Operator.
The shipping costs applied are the minimum for registered mail up to 100g regardless of how many items you order - you can order two or more items for the same shipping costs as one, so make the most of it!

I will ship your order to the provided address after the payment confirmation by PayPal.
If your Etsy and PayPal address differ and I cannot reach you within 72 hours after payment I will ship the item to the address furnished at Paypal.

If you're buying a gift and want it to be shipped to a different address, just let me know which address to ship to in the “message to seller” note during checkout.

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I'll contact you as soon as your purchase is shipped.

If you're in Portugal allow 1-2 working days for the delivery.
If you're in Europe allow 3-5 working days for the delivery.
If you're in the rest of the world allow 4-7 working days for the delivery.
Additional policies and FAQs
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: You're not seeing the prices in your currency?
:: Just scroll to the bottom left and change it!

:: You have a gift certificate and want to use it? It's easy!
:: Before ordering, just send me a message with your order and the code of your certificate and I will send you a revised Paypal invoice.
If you're a Portuguese buyer you can also pay by bank transfer.

:: Looking for a different color, other size? Do you like something that is no longer available or wish to make a custom order?
:: I can try to make something that you like, as long as each piece remains unique. Make your suggestion or request, without compromise!

:: Want to be the first to know about new products and promotions?
:: Subscribe the Newsletter and I'll keep in touch once in a while. Just convo me or send me an e-mail to atelier[at]anapina[dot]com letting me know or simply follow this link and fill in your personal information:

:: Still in doubt?
:: For any issue that has not been clarified or to simply give me your feedback, feel free to contact me! Convo me or send me an e-mail to atelier[at]anapina[dot]com

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