Please don't hesitate to ask me ANYTHING! There is no silly question. Please leave positive feedback!
If you have an issue with any item that you have purchased, please contact me before you leave feedback. I want to discuss these issues with you and find an appropriate solution. I do accept returns if a piece is faulty, defective or not working properly.

Please contact me within 14 days of receiving your item so we can discuss if a return is necessary. Please ship it back in the same condition and original packaging in order to receive a refund.
The buyer is responsible for return shipping costs. I recommend adding insurance and tracking for your protection.
Custom-made items cannot be returned.

I will not refund or replace items that have been damaged due to neglect or poor use/care. I will resize chains if necessary for a small fee, but please double check sizing and lengths before you purchase.

My shop accepts the Etsy Direct Checkout as well as Paypal. Residents of Illinois will be charged sales tax.
If you need to make partial payments on any of the pieces, please contact me for information and custom listings.

I ship using USPS Priority mail which is typically 2-5 days within the United States. This starts at $5.75 and includes insurance up to $50. If a piece is over $50, shipping charges may increase to include appropriate insurance. This also includes tracking.

SHIPPING UPGRADES:
Please contact me if you need an order expedited. Most pieces are made-to-order if I do not have any on hand and can take up to 3-5 days to be ready to ship.

INTERNATIONAL ORDERS:
I use priority international mail which can take 6-10 business days on average. It includes insurance. You can request first class mail which can take 8-20 business days. Insurance can be added for an additional fee. I strongly suggest adding "Registered Mail" to your order. Starting at $13.75, this adds insurance to your first class package. It will not be trackable once it leaves the United States. If you want tracking, please contact me for other shipping options (Express, DHL, etc.) I am not responsible for missing, stolen or damaged packages or packages held in customs.
Please know your own country's laws about import taxes or duties and your responsibilities regarding the payment. If the package is returned because the customer failed to claim their parcel or refused the duties, the shipping paid cannot be refunded. Orders shipped to non-US destinations are sometimes held at your local customs office for you to claim. Please double check this before purchasing.

ONE-OF-A-KIND ITEMS:
If you'd like a one-of-a-kind item, please contact me for a custom order and specify that you want it as OOAK. If this is not explicitly discussed, the item may appear in my shop as the same design or a variation of it.

CARING FOR YOUR ITEM:
Please be smart with your jewelry. Don't shower, bathe, swim or wash dishes while wearing your pieces. Avoid using lotions, sprays or perfumes while wearing your jewelry as well - the chemicals can cause reactions that could damage the appearance of your jewelry. When not worn, store your jewelry in a box or bag, avoiding moisture and air. This helps prevent tarnishing.

Cleaning jewelry: If your piece came with a yellow polishing cloth, please use that to shine it up. Otherwise use a soft toothbrush with water and a tiny amount of baking soda and GENTLY scrub the piece. Scrub in a circular motion to avoid scratches. Rinse with water and let it fully dry.