AnchoredArcher

I put a lot of love into creating your item so I hope that you love it too! I strive to provide accurate and detailed pictures and descriptions of each creation. I also work with all natural gemstones. This means that each stone has its own character which might include natural inclusions, flaws and color discrepancies. These characteristics are not imperfections and will not be considered as damages. Note that the same is true for vintage components. Many of the vintage components I use are over 100 years old. They've seen a lot over the years and sometimes show a bit of wear. I do my best to show any of these imperfections in the listing photos and will not accept a return based on these flaws.

In the event that your item arrives damaged, or you are unhappy with your purchase, I will be happy to try to fix it for you or offer you a refund or exchange. Buyer assumes all return shipping costs, with tracking to ensure proof of receipt.

Prior to returning items, please contact me to discuss the issue and how to resolve it. Items sent to me without a prior conversation will be returned to sender with no refund.

My return policy expires 7 days after you receive the item.

All earring return requests will have a $5 handling fee deducted from the return amount to replace the earring wires for hygienic reasons.

The Following items are non-returnable and not eligible for exchange:

*Items that have been worn or damaged due to client negligence.
*All Custom Items
*All Hair Pieces and Combs
*Not in the same condition as it was shipped
* Postmarked more than 7 days from the original received date.
*Items returned without notice.
Refunds (minus shipping and handling costs) will be processed within 3 days after I receive the returned item.

I expect the care I take in packaging your item to be taken in packaging for return. If otherwise, and it results in the returned item being damaged or lost during transit, I reserve the right not to refund.

Some orders require specific preference selections- If you do not provide that information at check out- I will gladly send you a courtesy email requesting the needed information to fill the order. If I do not here back from you after 7 days from the time of the order I will either fill the order based on the standard design or cancel the transaction.

New Jersey residents will be charged 6.625% sales tax.

Coupon codes are not valid on custom orders or during sales. Coupons can be used on regular priced, ready made items.

All coupon codes can only be used once unless specifically mentioned. Additional orders submitted with a previously used coupon codes will be cancelled and refunded at my discretion.

International customers are responsible for paying any and all VAT / Import Duties, taxes and customs fees levied by their country. These fees are not included in the shipping price and are due upon delivery.

See the following link to estimate how much VAT/Import Duties you may be charged prior to purchasing.
http://www.dutycalculator.com/new-import-duty-and-tax-calculation/

More info about VAT/Import Duties
https://www.gov.uk/goods-sent-from-abroad/overview

Anchored Archer accepts PayPal and credit cards.

You do not need a PayPal Account to pay for your items through PayPal:

You can choose the PayPal Option during checkout. After you submit your order click the “Pay Now” button. Scroll Down and you will see the option to pay with a Credit or Debit Card WITHOUT having to sign up for a PayPal account.

I try to only list items that are ready to ship. In stock items will ship within three business days from date of purchase maximum. I try to get things in the mail as soon as payment is received.

Any item that is listed but not currently in stock is labeled as "made to order." Processing times for these items are listed in the shipping tab. Made to order items will be processed in the order they are received.

All items shipped in Priority Mail flat rate boxes within the Unites States. This means that typical transit times are up to 3 days depending on your location. Optional upgrade to USPS Priority Mail Express is available for an additional charge.

Please allow up to a week of transit time for your item(s) inside the US and up to 3 weeks internationally. Delivery time depends on the date of shipment. These dates are a worst case scenario so don't fret! Your item will most likely arrive much sooner.

If you have a specific need by date, please send me a message here or via email (anchoredarcher@gmail.com) and I am always happy to try to accommodate your request. If express shipping is requested, an additional fee will apply.

I ship to the exact address provided by Etsy. If you have moved, please update your address before ordering or I am not responsible or able to help you in locating your packages. When available I am happy to send you a tracking number for your package- and once I have done so I encourage you to keep track of it. If after a reasonable amount of time, the item is not delivered, please message me to work out a refund/replacement.

Please also note that Priority Mail insures your items for up to $50. For some of the more expensive items (over $100) extra insurance is already added into the shipping price.

I would love to make a custom listing for you! If you like one of my pieces but need a few tweaks, let me know! I can work with you to design a custom item that will be truly unique.

Looking for bridesmaids gifts? Many of my items can be made in small quantities based upon the complexity of the design and the supplies I have in stock. Send me a message to inquire about a specific piece!

How custom orders work:

You contact me with a description of an idea or inspiration photos including the following information
- Price range you're willing to spend
- Desired chain length, or earring drop
- Desired material (ie. Gold Filled, Sterling Silver, Gold/Silver Plate)
- Clasp/ Earring Back Preference
- Date you need it delivered by

Once I have these details I can get to work drawing a sketch and working up a price which I will then send to you for approval. At this time I will also be able to give you a more accurate idea of how long it will take to create your item.

This is a perfect time to make changes! I encourage you to ask questions and make clarifications so that we both can be absolutely positive that I understand what you are looking for.

Once you have approved the design, I will create a Custom listing for you for the full amount of the order. Orders must be paid in full before I will start work on the item(s).

Adjustments/add ons made after this point may be subject to an extra charge if redesign/additional materials are required.

When the piece is completed I will take detailed photographs to send to you to make sure it is exactly what you desired and make any final tweaks and adjustments.

Approval of the final detailed photos is official approval of the design. No more amendments can be made or rejections accepted on grounds of disliking design, materials used, size etc after the final approval and signed off and in the mail.

When I put it in the mail I will send you confirmation and tracking for your order.