Due to the personal/hygienic nature of bath and body products, no refunds or exchanges are possible. If you have any questions or concerns about a product, please convo me and ask before purchasing.

Even with all natural products, allergies can be an issue. Please read all ingredients before purchase and discontinue use and consult a physician if any reaction occurs. All products are for external use only. If you are pregnant or nursing please consult a physician before using any products containing essential oils.

If you are unhappy with your purchase for any reason, please convo me to discuss the problem before leaving feedback. Feedback is the backbone of Etsy shops and an opportunity to discuss any problems is requested. It is my goal to provide you with a pleasant experience including customer service and shipping and therefore ask that if for some reason you are unhappy with the product, but had a positive purchasing/shipping experience, you leave a positive feedback simply explaining that.

Payment is due at the time of sale unless other arrangements have been made through convo.

I accept PayPal and Money Orders or Cashier's Checks. At this time I do not accept personal checks.

PayPal orders will be canceled for nonpayment after 3 days unless otherwise discussed.

When paying by Money Order or Cashier's Checks, I must be notified that payment is mailed within 3 days. These orders will be canceled after 1 week if payment is not received unless otherwise discussed.

Orders will be shipped after payment clears.

Orders are generally shipped within 3 days of ordering. I ship via USPS using either First Class or Priority Mail depending on the size/weight of the package and destination. Please keep in mind that package weight includes shipping materials. Shipping cost includes confirmation number.

All duties and customs are the responsibility of the buyer. Items will be labeled as commercial and at actual purchased value.

Insurance is not included in your original purchase price, however it is highly recommended, as I cannot be held responsible for lost or damaged items/packages once they leave my hands. Please convo me telling me that you would like insurance and I will gladly send you a revised invoice. By making a purchase with Sinister Soaps you agree to these terms.

If you need a rush order, please convo me and I will do my best to accommodate you and discuss other shipping options and costs.

Some soaps may fade in color or change pinkish or brownish over time. This is due to the presence of vanilla and does not change the soap in any way.

Custom orders are always welcome and payment is due before order is created. Glycerin soap and hot process soap will take approximately 2 weeks (most likely less) and cold process will take at least 2 months before the soap is ready for sale. Please specify when requesting.

Wholesale orders are also welcome and will be a minimum of $100. Please convo regarding order size and shipping.

The extent of Sinister Soaps liability to you is the cost of the product you ordered. In placing a purchase with Sinister Soaps, you are agreeing to the above and aforementioned policies.