AndrewHeath

Andrew Heath Design & Illustration

Lexington, Kentucky

Buyers are raving!

This shop got multiple 5-star reviews in the past 7 days.

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Andrew Heath

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Andrew Heath

Reviews

Average item review
5 out of 5 stars
(1663)
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Quality 237 Shipping 308 Customer service 99

Shop policies

Last updated on December 14, 2020
Welcome! Be sure to check out my website at www.andrew-heath.com!

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns
Contact me within: 5 days of delivery
Ship items back within: 14 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
- DAMAGED OR MISSING ORDERS -

• If you receive your item and it is damaged, please message me asap. Be sure to include a picture of said damage to the print as well as a picture of the shipping tube. I will promptly replace the item, free of charge, but cannot do so if you do not supply the images.

• If your order never arrives, please message me asap. Sometimes packages get lost by the Post Office and I will work with you as best as possible to locate it based on the USPS Tracking information. If the tracking says it delivered, but you're still missing it, please contact your local Post Office and supply them with the tracking information.

- RETURNS -

• If you are unhappy with your item, you can return it within 14 days with the return shipping costs paid by you. Item has to be in mint condition. Once the item is returned a refund, minus the original shipping costs, will be made.
Payment
Payments can be made via PayPal or Credit Card.
Shipping
- SHIPPING -

• Please allow 2 to 5 business days for items to ship. This does not include Saturdays and Sundays.

• Due to the current changes within the United States Postal Service, orders could possibly take up to 30 days to arrive. Your order will say that it will "arrive later than expected." This means that the package is accounted for and will arrive, so please be patient! Due these delays, orders are not guaranteed to deliver by the Holiday.

• All orders will be shipped USPS First Class unless otherwise noted in listing.

• All orders will come with a tracking number.


- PACKING -

• Prints are rolled in a plastic sleeve and then shipped in a hard kraft mailing tube.

• Pins are packed in a plastic bag and then shipped in a small bubble mailer.

• Books are wrapped in bubble wrap and then shipped in a cardboard box.


- RETURNED ORDERS -

• If your package is returned to me due to a bad or wrong address, I will notify you asap. You can either cancel the order and have the print costs refunded (not shipping costs) or you can pay to have the package sent again. I am not responsible for customers supplying the wrong address when ordering.


- HOLIDAYS -

• During the holidays (November & December), the Post Office gets very busy. This can sometimes cause delays. Please keep this in mind when ordering. Sometimes packages can take up to 2 weeks to arrive. If your tracking number shows up as not being regularly updated, this means there is a delay. Please be patient - Your package will arrive.
Additional policies and FAQs
- WHOLESALE -

• Interested in carrying some of my work? Please visit my website at www.andrew-heath.com and shoot me an email!